Wonderful tour! - Our guide Damiano was delightful. He led us at a good pace through Colosseum and Palatine Hill, answered all our questions took our pictures and at the end gave the best restaurant recommendations. Thank you Damiano!

he was great - mihad was execllent and was at the location and very helpf we would recommmend this highly to others

For first timers - It wasn't a bad experience. The meeting point instructions weren't explicit and a little confusing. But other than that it was good

Rome’s Best Antiquity - The Pantheon is my favorite stop in Roma. But I couldn’t get in on my last visit with new ticketing requirements, so I wanted to make sure I could this time. A little tricky to find the place to confirm my E-ticket (no thanks to Siri!) but once I did, the rest was smooth sailing. As always, a stunning place to visit. Would definitely rebook for future visits.

Not happy - Your employee dumped us at the correct line but we only got 1 audio for the 2 of us with no earpiece so we had to walk around with our ears sharing 1 phone ‘s speaker , which was annoying and bothered others. I thought 2 tickets with audio would mean 2 audio’s. Your representative dumped us and we had issues getting in. A stranger helped us

Recovery of tickets... - Recovery of tickets a bit complex Supplier did not respect the delivery time and 3min after I call sent me by WhatsApp all information

It's worth watching for... - It is worth seeing because it is a very original construction, but it is very angry to have to pay to enter when a few years ago it could be seen free.

Poor tour - I paid for audio tour and guide but I wasn’t told you had to listen o. Your phone several of us didn’t have phones with us and it was useless. For the extra money I paid for audio tour you could have given us the box and ear piece. All our tours we had a guide and audio box. So I think paying the extra money was a ridiculous and misleading.

Unorganized Chaos - Yesterday we were notified that our morning tour of the Pantheon was canceled. We were given the option to get a refund or reschedule. We chose to reschedule. We met our guide at the appropriate location today and checked in. We were scheduled for 3:00. We arrived early and told the guide that our tour was for 3:00 and that we were early. The guide told us to follow him anyway and that it was ok and just took off and disappeared into the crowd. He did not have a flag for us to see over the crowds of people. We walk all the way back to the check in location and someone else says to follow them. This person gets us to the line and basically leaves us so we now have to figure out how to get through the ticket area on our own. We got up to the ticket person and the lady tells us we are not allowed to enter because we were scheduled for 3:00. It’s 2:50 and she had literally just made an announcement that only people scheduled from 2:00-3:00 were being allowed in. She told us we had to go to the end of the even longer line. No one from this company was around to help or to help translate a language barrier so once again we had to walk all the way back to the check in location. By this point, we were not happy. The guides tell us that we should of been let in and we were like well they wouldn’t and you left us. The guide walks us back to the Pantheon and then has us cut in line in front of everyone and says try now. Meanwhile the guide DID NOT stay with us in line and instead stood several feet away watching. That time we were finally admitted. We’ve had other Viator tours that were well organized and run but this one has us seriously rethinking your company in the future.

Big SCAM - Never received tickets. No one with a white flag was there to meet us as described in the email. Never got in as venue closed. Paid $30.00 for tickets that you could buy on the spot for 10. Euros. The third party, Rome Holiday Tour & Luggage storage was a no show. This was a complete SCAM and we should be reimbursed the $30.00.