Recommended! Very good experience - Great experience to describe new things, the staff is very friendly and has a lot of accessibility to teach and to make you a tour in a good way. I highly recommend it, either as a family or alone, do not miss this type of experience.

One of the worst experiences EVER ! **** BAD TOURIST SCAM ***** - We booked the tour with a guy that calls himself **GONZALES** ( i guess this is not his real name ). Gonzales has a stand at the shopping mall LA ISLA. He showed us a wunderfull VIDEO of the catamaran tour to isla mujeres. On this video you could see only max. 10 people, luxurious Drinks, Food, then it should include : Snorkeling and Parasailing. Our Tourguide who joined the trip was a very rude guy that called himself **BAM**. He did not stop making jokes on the two of us as we WERE THE ONLY 2 TOURISTS ON THE BOAT. He called us " THE GERMANS" many times, we are swiss actually. We could hear he made many inappropriate jokes towards us in spanish with the rest of the group that all understood spanish. Besides that he was very unfriendly and offensive towards us he did not translate what was said in spanish into english properly. On the boat, the DRINKS WERE AWFUL and not good quality, also only a few people did get one. The boat was FULLY PACKED ( appr. 40-50 persons ) and we did not have any space to move and / or enjoy the ride. The Snorkeling was NO FUN at all, the group was forced to wear bad smelling life jackets that made it impossible to dive under water and the group had to stick to a rope that lead back to the boat for safety reason i guess, anyway, this way the SNORKELING WAS NOT ENJOYABLE AT ALL. the PARASAILING did not take place at all. The Food from the BUFFET on the island was LOUSY as well. Really cheap. Also, there was a Total of 3 full catamarans joining in for the same Buffet. That means long lines to even get some food for over 150 people. We did not at all get what we were promised and count this experience in as a REALLY BAD TOURIST SCAM. We paid 65.- US Dollars and had to pay an additional 20.- Dollars before we entered the boat. Extra costs that we were not aware of. There was people on the boat that only paid 25.- Dollars as we found out. I guess this is mexican LOCAL prices, they are happy to take more from tourists. At the end of the trip, after we passed a heavy storm on the sea and feared for our lives, the staff DEMANDED tips on top of this all and got angry as we were not willing to give some. We recommend to not book with this agency. Never again and you should fire this Gonzales and BAM guys immediately if CANCUN ALL TOURS want to be a trustworthy Agency.