Upon arrival at Quanzhou Jinjiang Airport (JJN), the driver will first verify your flight’s arrival time using the Arrival Flight Information Board. He will then wait at the designated exit with a sign displaying your name. Once you arrive, he will escort you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight is on time, the driver will wait until you arrive.

Q: Will the driver leave the airport if I do not show up?

A: Passengers from the same flight will exit one by one. The driver will inquire with airport staff if anyone is still in the luggage claim area and will contact the local travel agent. He will only leave the airport after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If all other passengers from your flight have left the luggage claim area and your luggage has not arrived, please contact the local travel agent immediately to inform them of your arrival and request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. The staff will determine your exact location, often asking you to hand the phone to a nearby Chinese person for assistance. This is the quickest way to locate you. The driver will come to you. No refund is available if you choose to take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will be required, payable in cash to the driver. Please inform the local travel agent as soon as you know about the delay and again after boarding. The driver awaits instructions on whether to wait. It will be too late if you call after a late arrival.

Q: What happens if my flight is cancelled?

A: Please inform the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Will you take me to my hotel?

A: The pickup price covers hotels in downtown Quanzhou only, which includes the districts of Licheng, Fengzhe, Luojiang, and Quangang. Hotels in other districts, referred to as Outskirts Quanzhou, will incur an additional charge. Please verify your hotel’s location in downtown Quanzhou before booking.

If your hotel is in Outskirts Quanzhou, the local travel agent will advise the additional cost.

• Plan A: If the local travel agent receives your approval of the additional cost in time, the booking will be confirmed.
• Plan B: If approval is not received within 24 hours, the booking will be automatically cancelled, and a refund will be arranged.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Quanzhou Jinjiang Airport (JJN) is situated 17km from the center of Quanzhou. As there is no taxi call center in Quanzhou, arranging airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booking Quanzhou Airport pickup service. The driver will be waiting for you at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please provide your flight details along with your hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is between 07:00 to 23:00.
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.