All right. - Celebrating a wedding, all excellent nothingmas from booking early activities Very good Service by Said and all Try the pibil cochinita

Atv at Cocotales restaurant - Floro in the restaurant is absolutely one of the best person we came across in Mexico at our excursion. The sweetest and most professional server we have had and too cute. He really made our bad rainy day into sunshine and rainbows!!! Leaving with smiling hearts !! Thank you Floro!! You made our day and anniversary very special.

Excellent Service - The experience was amazing our guide Pedro very good, friendly and professional. The rocker of Said beach club, very friendly, helpful and knowledgeable. Our drinks didn't stop, always attentive to us. I highly recommend the tour, beach club and brunch. Excellent quality and delicious food. Service from all 5 star staff!

Ruined our day - This was honestly such a letdown. We booked a full day of excursions well in advance and were genuinely excited for it — it was one of the things I was most looking forward to on this trip. Then, with zero warning, they canceled on us. No call, no email, no heads-up at all. When we tried to contact them, instead of owning the mistake, we got random excuses that didn’t make sense. What made it even worse was being offered only 1–2 hours at the beach while still being charged the full price of an entire day, even though they were the ones who canceled. Because of this, our plans completely fell apart and we had to scramble last minute to figure something else out. What should have been a relaxing, fun day turned into stress, disappointment, and frustration. I was really excited for this experience and it honestly put such a damper on our day. If you’re thinking of booking here, just know that plans can be canceled without warning and you might be left dealing with the fallout. Would not recommend.

Reservation Canceled Without Notice on Christmas Eve - I don’t often write negative reviews. I prefer supporting local businesses and usually accept that occasional issues are part of travel. Unfortunately, our experience with Maroma Beach Club crossed the line of what I consider reasonable. My family had this excursion booked months in advance for Christmas Eve, a day that was very important to us. Our reservation was fully confirmed. On the day of the excursion, we waited in our resort lobby for pickup — and no one arrived. When we called, we were told the reservation had been canceled without any notice, allegedly due to “conditions,” even though the weather was nearly perfect with only light wind. After about an hour of calm discussion, they agreed to pick us up an hour later, but only if we paid an additional $120 and gave up our two jet ski reservations. We accepted, as it was better than losing the day completely. Thirty minutes later, we were informed that pickup would be delayed another three hours and that they would instead double our charge for a half-day excursion. Paying twice for a quarter of the experience made little sense, but at that point we had no practical alternatives. They would not offer any refund or meaningful accommodation, stating they were “fully booked,” despite the fact that our reservation had been made months earlier and had been canceled without notice. In our experience, most businesses in Mexico are extremely friendly and accommodating. Unfortunately, this was not one of them. If reliability and peace of mind matter to you when booking an excursion, I would strongly recommend considering other options. Perhaps this was just bad luck. But this could happen to you where I’m sure it wouldn’t happen with other companies. Good luck out there my fellow free market warriors. God bless America and God save the queen

Bad experience no communication - Extremely disappointing experience and a complete failure in communication. We booked two jet ski sessions as a special Christmas Eve surprise for our family — ten kids who were incredibly excited. We paid nearly $5,000 to ensure everything was set up for a memorable day. When we went to the designated pickup spot at our resort, no one showed up. No message, no update, nothing. After being on hold forever, we were finally told our reservation had been canceled due to weather conditions — yet they never contacted us beforehand. Not a single call, text, or email. Trying to salvage the day, we asked if we could at least go to the beach without the jet skis. They agreed at first, but then later sent a WhatsApp message saying they couldn’t pick us up until much later — essentially turning it into a half‑day experience while still charging full price. Completely unacceptable. What should have been a joyful Christmas Eve for our family was ruined because of their lack of organization, zero communication, and unwillingness to offer a reasonable solution. For the price we paid, we expected professionalism and reliability. Instead, we got the opposite. I cannot recommend this company based on our experience.

Ruined Christmas Eve - I would not book with this site. They overpromise and under deliver. We booked a trip for Christmas Eve months ahead of time and they cancelled on the day of without giving notice. When we called to ask their reasons why, they said they could give us half the time at the beach for the same expensive price. I can only guess that the reason is because the staff didn’t want to spend their holiday doing their job. Thanks guys, you almost ruined my Christmas Eve. Luckily, half of my family, including myself, is really good at bouncing back, and we’re going to take the anger and rage from this traumatic experience to make great memories anyways. Unfortunately the other half of my family suffers from inconvenience-induced anxiety, and they have been inconsolable ever since. Looks like I’m gonna be looking for Xanax the rest of my Christmas Eve.

Don’t Book With Them! - This company completely wasted a day of our vacation and showed zero professionalism in the process. They canceled our tour without telling us, never notified our resort, and never contacted us — we only discovered the cancellation when the driver failed to arrive. When we reached out, instead of apologizing or taking responsibility, they were defensive, dismissive, and uncooperative. They insisted we could reschedule for another day even after we explained we would no longer be in the country. That is not a solution — it’s a refusal to take responsibility. The park was still open, so there was no valid reason for the cancellation at all. This was not bad luck, this was incompetence and terrible customer service. If you value your time, your money, or your vacation, do not book with this company. They cannot be relied upon to show up, communicate, or make things right when they mess up — and they will mess up.

Don't book here! - Our family made a reservation with this place and they canceled day of with no real reasoning. We booked it in advance and said they could fit us in if we only stayed half the time but still payed full price. Don't go here!

Bad organization!?! Or scam!??? - No experience at all! A scam impression! Meeting time different from communicating so no activity and wasted day!