5-Star Review: Awesome Reef Tour with Fran in Puerto Morelos - We had a fantastic snorkeling tour at the Puerto Morelos Reef today, and Fran was an excellent guide! He was very helpful and knowledgeable about the reef, pointing out vibrant corals, colorful fish, and even sea turtles. Fran made sure our group had a great time, keeping everything safe, fun, and well-paced for everyone—from beginners to pros. What impressed us most was his passion for reef protection. He shared eco-friendly tips, like avoiding contact with marine life, showing he truly cares about preserving this beautiful spot. Highly recommend Fran for an unforgettable experience!

Amazing experience - Had lots of fun, amazing experience Francisco, Carlos, and Kevin made it even better. Got to see lots of fish, turtles, the reef.

Extra help when I needed it. - Aside from operating on Mexican time, we had an amazing time. Our guides, Kevin and Kevin, were very gracious and kind. I had not snorkeled before and really enjoyed it until me equilibrium played tricks on me and my stomach got upset. One of the Kevins took charge, letting me hold on to the life ring, pulled me for the last few minutes. It was very kind. Overall we had a lovely time.

One of the best - The reef is stunningly beautiful. People are friendly and professional. Great memories and beautiful photos and videos to bring home.

Mixed - Started a little sketchy when we were asked to shower per national park rules. But was ok. Guides were great. Equipment was ok. The boat was fine. Only complaint was the restaurant they took us too was terrible. Deep fried chicken tenders or fish tacos and both were horrible. Really they just walk you there to sell photo package from tour. There was tequila tasting when we returned to outfitter. I would have rather spent that time exploring the town and shops.

Great snorkeling, but too short. - The snorkeling was great. We saw a huge manta ray, several barracudas and many, many colorful fish. Our guide Jaz was wonderful. The tequila tasting was informative. The transportation was punctual and pleasant. The lunch was mediocre. We had little time to explore the town of Puerto Moreles. I would have prefered doing more snorkeling and skip the short visit in Puerto Moreles.

Fun experience but not exactly what we expected! - This was overall a great experience. Our family of four, with two children 10 and 13, had never been snorkeling before and had a blast. We saw the reef, many fish and huge turtles! The tour guides were informative and led the group through the reef and we felt that we had a lot of time in the water for first timers. Note: I have done catamaran snorkeling where you jump in and kind of look around, this is a full guided tour in the water so be prepared to swim a fair amount. Our kids are avid and strong swimmers, but this looked tough for a couple people in our group that were not the strongest swimmers, as it does require the physicality and dexterity to stay horizontal, keep your head in the water and propel yourself forward, following the person in front of you. One thing to warn is that they make you shower in your swim wear prior to taking you to the boat, to ensure that you do not have chemicals or sunscreen on the skin. Being pretty pale, we wore shirts to protect our shoulders etc, but as we are in the water horizontal a lot, all of the backs of our legs were pretty burnt, so I would recommend some leggings that are easy to swim in if this is a concern. They also will not allow you to bring anything on the boat, inclusive of towels, water bottles and to our disappointment, our underwater camera. They did take pictures and charge about $80 USD for them, but they were not the quality we had hoped for and unfortunately they missed our son in all underwater photos. The one thing that I felt should have been noted when booking, is that after the boating, they bring you back to change and get belongings before lunch, and get you to sit through a long seminar on tequila, offer tastings of a variety of kinds and then try to sell you on them. As a non drinker, this was a significant waste of my time, and my children were damp, uncomfortable and extremely bored throughout the process. I felt that there should be the option for people not interested to go explore the shops outside or the beach before meeting at the lunch location. This would have been especially nice as we had wanted to get pictures at the pier and some signage near the beach, which we walked by on the way to the boats, but since we were not allowed to bring our phones, we couldn’t get pictures there at all. Right after the tequila tasting, they take you on a brisk walk to lunch, bypassing all the little shops, so if you want to do any shopping or sightseeing of the area, you may want to consider booking something that gives you that freedom. The lunch location is on the beach and offers delicious tacos (chicken, fish or vegetarian), however there are absolutely no drinks included, so be prepared to purchase some there as they also will not let you drink from things you already have.

Good 1st timer trip - This would be a really good first time or beginner snorkeling trip. Didn’t see nearly the ocean life we’re used to seeing on trips but was still decent.

Good and bad - I feel we got what we paid for. Pick up was late but customer service was helpful when I called. Kevin was informative and took his job seriously. You wear just your bathing suit and bring nothing else with you to the boat. NO sunscreen is allowed so wear a rash guard. Photographer takes your picture in groups to ensure he knows who is who. There were approximately 15 people and must stay together which proved very stressful for me and my 11 yr old. You need to follow the leader and it felt like no one cared that they were kicking you in the face with their flippers. Because you need to be specific about where you are swimming to maintain the integrity of the reef you have to stay in a “pod” which meant no personal space and constant kicking in the face or body from others. The view was beautiful but if we could have changed anything it would have been less people. My 13 yr old loved it and I would do it again but with a much smaller group. Also be reminded that tips are requested at every opportunity so bring extra cash. The tacos at the end were really good. Staff were friendly but were overheard saying “only give back the locker deposit if they ask for it”. Overall it was an ok experience.

Do Not Book - Everything is about money. Tour says 5 hours but in reality you are snorkeling for only an hour, the rest is about them selling you tequila and taking you to souvenir shops. You feel like youre in prison they have to go with you everywhere and cannot wonder to shop at your own leisure. This is totally a scam. They won't let you take your phone for photos. They say is not allowed, but everyone else in other tours will say is totally allowed, yet they do that so you would buy their photos which are fake. What you see in the photos is not what your eyes see.