April Klein, Owner
Peek’s Partner Support
About After Paddle Colorado
Over three years ago, April Klein and her husband William Klein opened Paddle Colorado in the heart of Summit County, turning their passion for the outdoors into a business. The Kleins offer family-friendly rafting adventures down the unspoiled canyons of the Upper Colorado River. They are dedicated to creating memorable bonding experiences for everyone who joins them on their excursions.
Before Peek, the Kleins did not have a formal online booking system and no way to automate business operations, including managing reservations. April would spend countless hours booking customers through the phone. “I used to spend late nights and early mornings answering phone calls. It was rough.”
To further enhance their excellent customer service, the Kleins also wanted a tool that could streamline their reviews and make it easy for them to reach out to customers who give them feedback. The Kleins saw an opportunity to save time and better manage their business when a Peek Sales Representative contacted them and convinced them to try online booking.
Since making the switch to Peek, 50% of the Kleins’ business now comes through online sales. “This is our third year with Peek and not once have we regretted our decision to partner with them. From their automation processes that save us time, to their amazing Partner Support Team–I can’t say enough good things.”
With Peek, the Kleins report a 50% time savings in business operations. According to April, “Using Peek’s system, I can automate my emails, look up customers on the backend, read our reviews–pretty much anything I want, without the extra work.”
The Kleins also report 100% satisfaction with Peek’s Partner Support Team. “I appreciate everyone at Peek so much. If I want to know more about a feature, I can always chat someone and get an answer right away.”
In addition to saving her time, Peek also helps April maintain a stronger pulse over her business: She uses Peek’s Smart Reviews feature to find areas for improvement. “Smart Reviews is such a great tool for small businesses! We can easily look up customers who leave reviews and reach out to those who give us feedback.”
Though she appreciates how Peek has helped her business, it’s Peek’s integrity that impresses April the most. “Other companies have called me and badmouthed Peek to try to get me to switch. Peek always remains very humble and never badmouths others–that really shows their company values.”