Once transportation is booked, the reservation is 100% confirmed. The team will continuously monitor your flight status. It is crucial to provide at least 24 hours’ notice if there are any changes to your flight to allow for a seamless booking adjustment. Failure to notify of a different flight arrival may incur additional costs for a second waiting period, as the driver will be present for the originally scheduled flight.

Upon arrival at Tulum Airport, the company driver will send a WhatsApp message indicating their exact location. Rest assured, the driver will wait even if the flight is delayed.

This ticket is valid for a one-way service only.

Please verify the zone of your hotel to select the correct option:

• For hotels in the Tulum Hotel Zone or Tulum Downtown, select “Hotels in Tulum.”
• For Dreams Tulum or hotels in Bahia Tankah or Bahia Soliman, select “Hotels in North Tulum.”
• For hotels in Puerto Aventuras, select “Hotels in Puerto Aventuras.”
• For hotels in Akumal, select “Hotels in Akumal.”
• For hotels in Playa del Carmen, select “Hotels in Playa del Carmen.”

The driver will be waiting at the booth marked Black Luxury Service by STP Caribe, holding a tablet with your name displayed.

“It is a pleasure to serve you.” Welcome!

• Bottled water
• Wi-Fi on board
• One-way ticket
• Facial wipes

For a full refund, cancel at least 24 hours before the scheduled departure time.