Please ensure all requested information is provided when booking (e.g., exact pick-up and drop-off locations, valid cell phone number, number of passengers, pick-up time, etc.). You can contact us via email, WhatsApp, or text messages.

AIRPORT ARRIVALS: It is essential to keep flight information updated to prevent significant delays in airport pick-ups. Please turn on your cell phone as soon as you land. According to airport authority rules, we must have your current flight number on file to enter the airport and monitor your arrival (no need to call if the flight is delayed). If the driver and vehicle must depart one hour after the flight’s landing time (for domestic flights only), the same fees apply to any wait time for a second flight not pre-arranged and listed on this confirmation, in addition to the one on file. A pick-up from more than one terminal will incur an additional $20 entry fee plus any wait charges after the first terminal pick-up (please understand that we pay a high premium for parking inside airport terminals and are merely passing on the cost). If more than one flight is provided for monitoring at the time of reservation, the latest arriving flight will take precedence, and the driver will arrive at its corresponding baggage claim at the updated arrival time. If a flight is severely delayed, guests must call the driver as soon as they land, allowing 20-30 minutes for pick-up.

MEET & GREET PROCEDURE FROM ORLANDO AIRPORT: Meet the driver holding a sign with the passenger’s name displayed inside baggage claim at the bottom of the escalators before collecting luggage. The waiting time for pick-up without charge is 45 minutes after the flight lands for national arrivals, 60 minutes for international arrivals, and 15 minutes for any other pick-up.

LOSS AND FOUND PERSONAL ITEMS: Please call us immediately to report any items left behind. We will do our utmost to recover your property; however, we are not responsible for items left in our vehicles. If we find your items, we will notify you immediately to arrange for pickup or delivery. Please note: a nominal fee may be charged for transporting your belongings to your hotel.

LUGGAGE: The luggage limit is according to the capacity of each van (a single stroller is considered a suitcase, a double stroller is considered two suitcases). MAXIMUM LUGGAGE CAPACITY: Please note the maximum bags allowed on the reservation for your reserved vehicle(s) (listed is the number of full-size bags; you may add a few small carry-ons) and notify us immediately if you need to upgrade to a larger vehicle to avoid major delays, additional charges, and not having a larger vehicle available on the day of service. If transported on the first day of service in a vehicle larger than the one reserved, please do not assume you will be returned in the same size vehicle (you must contact us to upgrade if needed).

Prohibited items include acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), and materials with disagreeable odors. These are strictly prohibited from being checked in or brought on board. Oversize Items: A bicycle can be considered one piece of allowable luggage. Bicycles will be transported when disassembled and contained in wood, leather, canvas, or another carrying case that does not exceed 8” x 32” x 60” and is securely fastened. A fee is assessed for excess, oversize, or overweight items.

EXTRA STOPS: Unless pre-arranged and listed on this confirmation, and due to scheduling constraints, stops between pickups and drop-offs will not be permitted, and last-minute service add-ons may not be available, so please plan ahead.

PICK-UP TIMES FROM THE ORLANDO AREA TO PORT CANAVERAL: For guests with a pick-up time before 11:00 am from the Orlando area, in rare cases, this time may be adjusted 15 to 20 minutes later than scheduled when we have a very busy morning, and priority is given to those exiting the cruise ships to catch a flight home, as we are committed to fulfilling our obligations to returning guests first. We will do our best to keep your earlier than 11:00 am appointment and will notify you that morning of any possible time adjustment.

CHILD SEATS: Child seats are available upon request. Use of the child seat is at your own risk, and you release us from any and all liability for any injury, whether directly or indirectly caused by us or any other agent assigned by us. If a child seat is requested and not received, the only recourse offered will be a credit for the amount charged for the car seat, as car seats. Child seat fees have no effect on the transfer itself or any price paid for such.

We use Vans or SUVs in our services.

• Exclusive private transportation
• Professional private driver
• Comfortable in-vehicle air conditioning
• Available infant seat upon request (subject to availability)

• Gratuities.
• Not wheelchair accessible
• The limit of luggage is according with the van capacity.

For a full refund, cancel at least 24 hours before the scheduled departure time.