Please provide all necessary information when booking, such as the exact pick-up and drop-off locations, a valid cell phone number, the number of passengers, and the pick-up time. You can contact us via email, WhatsApp, or text message.

Airport Arrivals: Ensure your flight information is current to prevent significant delays in airport pick-ups. Turn on your cell phone immediately upon landing. According to airport authority rules, we need your updated flight number to enter the airport and monitor your arrival (no need to call if the flight is delayed). If the driver and vehicle must leave after 1 hour from the flight landing time (for domestic flights only), the same fees apply to any wait time for a second flight not pre-arranged and listed on this confirmation. A pick-up from more than one terminal will incur an additional $20 entry fee plus any wait charges after the first terminal pick-up. If multiple flights are provided at the time of reservation, the latest arriving flight will take precedence, and the driver will arrive at its corresponding baggage claim at the updated arrival time. If a flight is severely delayed, guests must call the driver upon landing, allowing 20-30 minutes for pick-up.

Meet & Greet Procedure from Orlando Airport: Meet the driver holding a sign with the passenger’s name inside baggage claim at the bottom of the escalators before collecting luggage. The waiting time for pick-up without charge is 45 minutes after the flight lands for national arrivals, 60 minutes for international arrivals, and 15 minutes for any other pick-up.

Lost and Found Personal Items: Contact us immediately to report any items left behind. We will do our best to recover your property, but we are not responsible for items left in our vehicles. If found, we will notify you immediately to arrange pickup or delivery. Please note: a nominal fee may be charged for transporting your belongings to your hotel.

Luggage: The luggage limit is based on the capacity of each van (a single stroller is considered a suitcase, a double stroller as two suitcases). Maximum Luggage Capacity: Please note the maximum number of full-size bags allowed for your reserved vehicle. You may add a few small carry-ons. Notify us immediately if you need to upgrade to a larger vehicle to avoid delays, additional charges, and unavailability of a larger vehicle on the day of service. If transported in a larger vehicle on the first day, do not assume the same size vehicle will be used for return; contact us to upgrade if needed.

Prohibited items include acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), and materials with disagreeable odors. Oversize Items: A bicycle is considered one piece of allowable luggage. Bicycles must be disassembled and contained in a case not exceeding 8” x 32” x 60” and securely fastened. Fees apply for excess, oversize, or overweight items.

Extra Stops: Unless pre-arranged and listed on this confirmation, stops between pick-ups and drop-offs are not permitted due to scheduling constraints. Last-minute service add-ons may not be available, so please plan ahead.

Pick-Up Times from the Orlando Area to Port Canaveral: For guests with a pick-up time before 11:00 am from the Orlando area, the time may be adjusted 15 to 20 minutes later than scheduled during busy mornings. Priority is given to those exiting cruise ships to catch flights home, as we are committed to fulfilling obligations to returning guests first. We will do our best to keep your appointment before 11:00 am and notify you of any possible time adjustments that morning.

Child Seats: Child seats are available upon request. Use of the child seat is at your own risk, and you release us from any liability for injury, whether directly or indirectly caused by us or any agent assigned by us. If a child seat is requested and not received, the only recourse is a credit for the amount charged for the car seat. Child seat fees do not affect the transfer itself or any price paid.

We use vans or SUVs in our services.

• Exclusive private transportation
• Professional private driver
• Comfortable in-vehicle air conditioning
• Available infant seat upon request (subject to availability)

• Gratuities.
• Not wheelchair accessible
• The limit of luggage is according with the van capacity.

For a full refund, cancel at least 24 hours before the scheduled departure time.