Service Reservation

The traveler books a private transfer through Viator, specifying the date, approximate departure time, and exact pick-up location in Antigua Guatemala (hotel, Airbnb, or central meeting point).

Contact information (name, WhatsApp number, and email) and the number of passengers are also provided.

Confirmation and Booking Proof

The booking is confirmed, and the traveler receives a voucher from Viator with complete transfer details.

This voucher outlines what the service includes, the pick-up location, and basic instructions for the travel day.

Pre-Contact and Schedule Coordination

Between 24 and 12 hours before the service, the team reaches out to the traveler via WhatsApp or email to:

• Confirm the booking and number of passengers.
• Verify or adjust the exact departure time from Antigua, based on customer preference and route conditions.
• Confirm the pick-up location and provide any recommendations (baggage, comfortable clothing, snacks, etc.).

Vehicle and Driver Assignment

An air-conditioned private vehicle is assigned based on the number of passengers and luggage.

A professional driver with experience on the route to Semuc Champey/Lanquin is designated.

In many cases, the driver’s name and/or vehicle plate is shared with the customer via WhatsApp for reassurance.

Pickup in Antigua Guatemala

The driver arrives promptly at the agreed meeting point in Antigua.

Passenger name and reservation are verified.

The driver assists with loading baggage and briefly explains the estimated travel time and planned stops along the way.

Ground Transfer from Antigua to Semuc Champey / Lanquin

The transfer is conducted by road in a completely private service, without sharing the vehicle with other passengers.

Along the way, one or more technical stops are made for restroom breaks, snack shopping, or stretching, according to the traveler’s needs.

The driver maintains safe driving practices and adheres to speed limits and road conditions.

Upon request, an additional short stop can be made for light shopping or food (when route time permits).

Arrival in Lanquin or Semuc Champey Area

Depending on the accommodation’s access, the driver drops the traveler directly at their hotel/hostel in Lanquin or at the nearest point allowed for vehicles (in the case of accommodations with limited access).

The driver assists with baggage upon arrival at the agreed endpoint.

It is confirmed with the passenger that the service has concluded and that they are in the correct location.

Service Shutdown and After Support

Once the transfer is completed, the service is concluded.

If the traveler has also booked a return transfer or another service, details can be briefly reconfirmed.

If any issues or further queries arise, the passenger can contact the same number used for pre-coordination.

• Private transportation
• In-vehicle air conditioning

• Tip

The private transfer service is distinguished by its safety, punctuality, and comfort on the long journey to Semuc Champey. It provides pre-coordination, well-maintained vehicles, and drivers with significant experience on the road to Lanquin.

In contrast to carpooling, travelers can enjoy a seamless journey without waiting or switching vehicles, with departures at their preferred time, personalized stops, and drop-off at the nearest hotel or authorized location. This service is perfect for those seeking a private, secure, and stress-free travel experience.

For a full refund, cancel at least 24 hours before the scheduled departure time.