1. Booking the Transfer

Customers can book their transfer through the Viator/Tripadvisor website or mobile app. They need to provide essential details such as the date, pick-up time, number of passengers, luggage quantity, and the pick-up location in Prague (either the exact address or hotel name). If the pick-up is at the airport, the flight number is also required. Additionally, the drop-off address in Budapest must be specified.

The system checks availability, calculates the cost, and sends a booking confirmation.

2. Confirmation & Driver Assignment

Once the reservation is confirmed, the system automatically assigns a driver and vehicle. The driver receives comprehensive instructions, including the passenger’s name, pick-up time and location, contact information, and any special requests (such as a child seat or extra luggage).

3. Pre-departure Communication

Between 12 to 24 hours before the transfer, the customer receives a reminder with vehicle details, driver contact information, and a tracking link if live-tracking is available. The driver confirms the assignment and prepares the vehicle.

4. Passenger Pick-up in Prague

The driver arrives at the specified pick-up point typically 5–10 minutes before the scheduled time. At the airport, they wait in the arrivals hall with a name sign; at a hotel or address, they wait at the main entrance. The driver assists with loading luggage and verifies trip details (destination Budapest, number of passengers, luggage).

5. The Journey

The driver chooses the best route based on current traffic conditions. The vehicle offers comfort features such as air conditioning or bottled water (depending on the service provider). Passengers can request short stops if needed (e.g., for food or restroom breaks).

6. Cross-border Travel

The transfer from the Czech Republic to Hungary is smooth, with no border checks due to the Schengen Area. The driver ensures motorway vignettes are valid.

7. Arrival in Budapest & Drop-off

The driver reaches the exact destination (hotel, station, office, residence) and assists with unloading luggage, ensuring nothing is left behind in the vehicle.

8. Completion of the Service

Payment is either made in advance or settled on the spot (via cash or QR code, depending on the service). The system then closes and archives the transfer.

• Bottled water
• Landing and/or facility fees
• In-vehicle air conditioning
• Surcharges on fuel
• Airport and departure taxes

1. Reliability and Punctuality
   Timely pickups are assured, with the fastest and safest routes selected.

2. Professional Drivers
   Our drivers are experienced, thoroughly vetted, courteous, and fluent in English, Czech, and Russian. They are knowledgeable about the region and can offer valuable travel tips. An audio guide is available upon request for the Prague - Budapest route.

3. Comfortable and Clean Vehicles
   Our fleet consists of modern, spacious cars that are regularly serviced, equipped with AC, power banks, and water. They offer comfortable seating and ample luggage space.

4. Fixed and Transparent Pricing
   Prices are predetermined with no hidden fees.

5. Door-to-Door Service
   We manage everything from pickup to drop-off, eliminating the need for transfers or waiting.

6. Individual Approach
   We offer child seats, additional luggage space, and flexibility in route or time adjustments.

7. Safety First
   Vehicles undergo regular inspections, and our professional driving prioritizes passenger safety.

8. Fast Customer Support
   We provide prompt and professional responses to bookings, changes, and inquiries.

For a full refund, cancel at least 24 hours before the scheduled departure time.