Private Shuttle: Cancun Airport to Playa del Carmen

Experience premium, stress-free airport shuttle service to Playa del Carmen. Save time and money with our reliable, private van transportation. Book now for a seamless journey.

Duration: 1 hour
Cancellation: 24 hours
Highlights

Your private transfer service starts with a pickup at your specified time from either Cancun airport or your Playa del Carmen hotel. The driver will meet you at the designated meeting point inside the arrival terminal or in your hotel lobby, assist with your luggage, and ensure you are comfortably settled in your private air-conditioned vehicle.
Once you…

What's Included
  • Private transportation
  • Pickup and drop-off from designated meeting points
  • All Fees and Taxes
  • In-vehicle air conditioning
  • Hotel/port pickup and drop-off
What's Not Included
  • Transfer to other areas has an extra cost
  • Food and drinks, unless specified
  • Transfer to hotels outside Playa del Carmen (It has an extra cost)
  • Baby seat subject to availability with additional cost
Additional Information

Your private transfer service starts with a pickup at your specified time from either Cancun airport or your Playa del Carmen hotel. The driver will meet you at the designated meeting point inside the arrival terminal or in your hotel lobby, assist with your luggage, and ensure you are comfortably settled in your private air-conditioned vehicle.
Once you…

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
4.0
(108 Ratings)
5 stars
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1 star
Elijohn98
May 3, 2026
Effective - Great shuttle service to Playa del Carmen. Easy pickup from the airport, comfortable ride, and very friendly driver. Everything was smooth and on time, highly recommend! The only thing I can suggest it would be to have snacks available on the shuttle, everything else is just fine!
Review provided by Tripadvisor
Trevor_y
Apr 5, 2026
Great Ride to Playa - Our plane was delayed 2 hours Then our luggage took and hour and a half. No problem, they communicated with us the whole time upon landing. Our driver Normandy was waiting as soon as we got out of the airport. We will definitely use again.
Review provided by Viator
Marta_f
Mar 9, 2026
Highly recommend - Keep your eyes open for the right placards in the airport. There are SO many services. When we looked a little overwhelmed, a taxi driver helped us out by telling us where to wait. Awesome! Veronica and Miguel with Carribean Transfers were wonderful and Miguel was a terrific driver and minitour guide for our trip to the hotel. Highly recommend!
Review provided by Viator
Janette
Feb 21, 2026
Playa del Carmen experience - The drivers were prompt and friendly. Our first one had to wait so long for us to het our luggage!! He was very informative on our way to the hotel. Both drivers were very good.
Review provided by Tripadvisor
Avery_d
Feb 22, 2026
I would recommend. - They were very flexible with our flight delays. The driver got a little turned around in Playacar, but it was it was a positive experience. I would recommend.
Review provided by Viator
Aura_s
Jan 31, 2026
Although we had the... - Although we had the assistance of another vendor to find the Caribbean Transfer rep, once we were processed in, everything went smoothly. The ride to Playacar was uneventful, even with the heavy evening commute. (Just a heads-up to future customers: the meeting point after you go through customs, is a zoo. There are a multitude of shuttle services and you sometimes get hustled. We prepaid, so we just ignored all the hoopla and come-ons.) That said, the ride was comfortable, the driver attentive to our needs. The reason for the four stars, is because we couldn’t find “our shuttle service” and we were getting concerned about our ride. We still recommend Caribbean Transfer as reasonable (this was a private, party of two shuttle). Win-win for all. ****
Review provided by Viator
Rachelle
May 7, 2026
Horrible, never showed up, I need reimbursed please - Well it never showed up so I had to scramble to find another shuttle, I would like to reimbursed please
Review provided by Tripadvisor
X3595sbcamerons
Apr 25, 2026
Horrible Experience and Customer Service - We booked this round trip shuttle for our family vacation. Our pick up at the end of the trip was completely forgotten about. I called the day before because I did not receive any confirmation or communication so I was worried. I called and confirmed our pick up time and hotel’s location for 10:30 am. At 10:35 am I called Trip Advisor because the driver was not there. I was placed on a hold. When the customer service rep came back on the line, he told me it was going to be a 20 minute delay. It is now 10:40 am. I received a WhatsApp message from Caribbean Transfers at 10:41 am saying it was going to be a 20 minute delay. At 11:05 am I still don’t see a driver. So I book another taxi. At 11:08 am I get sent a WhatsApp picture message of the wrong hotel. By the looks of it, it was our first hotel’s lobby. The Caribbean Transfers representative told me that I was a “no show” and I was not eligible for a refund. I don’t understand how I can be a “no show” when they are at the wrong hotel. All said and done, I would not recommend this shuttle service. The least they could do is admit their administrative mistakes and acknowledge they went to the wrong hotel 40 minutes after my confirmed pick up location and date.
Review provided by Tripadvisor
Y6389nqerico
Apr 23, 2026
No show at Cancun airport - They did not show up at airport in Cancun and did not answer phone. It kept ringing. Tried chat no use. I had to schedule other transportation. Will follow-up after I contact them for refund.
Review provided by Tripadvisor
309stacieo
Feb 12, 2026
HORRIBLE - HORRIBLE!! At the airport, couldn't find the representative, even had other companies trying to help us. After an hour, someone found her and she STILL didn't have a driver. Requested a full refund and went with another company. They had a driver for our hour trip, within 20 minutes. Do not use them.
Review provided by Tripadvisor
From $12
up to 8 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).