On time - safe ride with... - On time - safe ride with fantastic hospitality. Great option for our large group of 8 to transfer to NYC.

Great driver very kind and helpful. He assisted us with getting our belongings into the car and waited patiently. - He was a great driver, helpful in getting our suitcases in the car and he waited patiently for us no rush at all great service.

Great start to our Xmas girls trip! - Great communication, clear instructions, and fast pickup at LGA. Jeffrey was waiting for us & was professional, helpful, and kind. SUV was clean and comfortable. Smooth trip to Midtown despite traffic. Highly recommend!

pleasant experience - The driver was on time, drove well and was interactive in a very engaging manner . It was truly a pleasant experience . Thank you

Truly a highlight from my trip - Excellent service from the driver Excellent service from the driver. He arrived early, very helpful with luggage and very professional. We always use jetblack and will continue to use their services.

Great transfer option to LGA - Great transfer experience from Times Square to LGA. Great communication from company & prompt pick up.

Car service LGA - Easy to arrange and easy to find driver upon arrival at LGA. Driver polite and professional. Thanks!

Excellent service - Excellent service. Easy pickup at LGA. Friendly driver. Clean and nice vehicle. Will use on future trips. Conf #41017.

Disappointed - When we met with our driver at LGA, he said our luggage was too big for his car. We all felt that he was a little rude in the way he spoke to us. All 3 of us had to sit in the backseat of the Mercedes while he put one of our suitcases in the front seat. He said we should have requested a larger axel car. When I made the reservation, the rep didn't seem to have any issue with issuing 3 adults with 3 suit cases for that particular sedan. I trusted she knew what she was talking about. The second thing that stood out was the driver was wearing sweatpants and a hoodie. I thought he was supposed to wear a "uniform", and lastly, the driver was accepting other rideshare jobs while he was driving us to our hotel. We ended up cancelling our return trip, and booked a car through our hotel which had a well-dressed driver and an SUV for about $70 less than what Jet Black charged for a sedan.

No-show service (0 stars) - They were a no-show at the airport. I called customer service and she couldn't locate a reservation under my name. I was charged $165 and my credit card company is still disputing the charge. Do better TripAdvisor.