Welcome to Sri Lanka: Effortless Travel from Arrival

Upon landing at Colombo Bandaranaike International Airport, travelers will be warmly welcomed by a dedicated destination expert. From the moment they disembark, their journey will be seamless—our expert will guide them to their private vehicle, which will be exclusively available throughout their stay.

Travelers can enjoy the comfort and convenience of a personal, English-speaking driver who will accompany them to every destination on their itinerary. We provide door-to-door service with pickup from any location in Sri Lanka and drop-off at their chosen final destination, ensuring a smooth, stress-free travel experience.

Customized Itinerary Planning & Hotel Booking Assistance

Let us take care of the details. Our team will assist in designing a personalized itinerary and securing the best hotel deals through our TripAdvisor partner network. From booking to the conclusion of the Sri Lankan adventure, travelers will have access to a dedicated personal tour coordinator—ready to answer questions, offer recommendations, and provide expert guidance at every stage of the journey.

Mileage & Booking Information

We offer a generous mileage allowance tailored to the duration of the journey—sufficient for travel needs. Mileage starts at the pickup point (airport or other location) and ends at the final drop-off destination.

Please note:

• Pickup services from northern locations are currently unavailable.
• Refer to the booking confirmation for specific mileage allowance.
• Any excess mileage is charged per kilometer (for car bookings).

Special Requests & Added Comfort

Have a specific need? Whether it’s child seats, additional luggage assistance, or any other requirement, simply inform us in advance—we’re here to accommodate.

Over-Kilometers Packages & Custom Routes

Planning a long-distance trip or multi-day journey?

• Benefit from discounted rates and custom mileage bundles.
• Ideal for extended commutes or intercity travel.
• Enjoy bulk kilometer pricing at preferential rates.
• Flexibility to use kilometers over multiple days within the package validity.

Flight Monitoring & Delays

• No extra charges for delayed flights. Drivers will monitor flights in real time and wait, even in case of delays.
• Missed a flight? Notify us immediately via WhatsApp (call or message). Please avoid using email for urgent communication, as it may not be monitored in real time.

24/7 On-Trip Support

Throughout the journey, travelers can enjoy round-the-clock assistance, including access to travel guides, real-time schedules, and expert support through our specialized coordinators.

• English Speaking Chauffeur Driver, Food, Room, and other expenses
• Airport Meet & Greet Services / Any Hotel Lobby in Sri Lanka (Upon your request)
• All Parking Fees Tolls & Fuel and Taxes
• Port pickup and drop-off for cruise ship/other ship passengers (Gate No 1A)

• Guest Foods, drinks and Accommodation Cost
• Pickup is not available from locations in the north

Whether planning a one-way transfer or a multi-day tour of up to 15 days, the team is always available on WhatsApp to assist with special requests, offer more deals, or even help create a custom itinerary just for you.

Need Assistance?
If your pickup location isn’t listed or you have any special requests or questions, the MACK Travel team is available 24/7 via WhatsApp. Choose your destination and explore the city.

Special Note: We do not offer pickups from the northern area.

Highlights:

• Custom Itinerary: Experience Sri Lanka on a multi-day tour designed to suit your preferences.

• Flexible Driver: Modify the itinerary as needed.

• Included Mileage: A set mileage is provided; hotels, entry fees, and meals are at your expense.

• There’s no daily limit. Kilometers are deducted from the total package.

• One-way transfer options for a 50 km distance with a duty period of 1-2 hours.

How to Pay the Extra Cost?

• Additional costs can be paid using Digital Wallets, Bank Transfer, or directly to the driver.

• Infant seats available only for multi-day tours up to 15 days.
• Pickup is not available from locations in the north areas only.
• Please advise us of the exact location to pick you up.
• Reach out to our team anytime on WhatsApp for special requests.
• Excess Mileage Surcharge (This only applies if you exceeded the mileage limit)
• Entrance fees to attractions and any personal expenses are not included in the cost.
• The driver will be available for daily trips and can adjust the itinerary as needed.
• Drivers in Sri Lanka typically work for about 10-12 hours per day. However, it’s good practice to discuss specific needs and expectations with your driver to ensure everyone is on the same page regarding daily schedules and activities.
• Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator before travel to confirm if your excess luggage is acceptable.
• We use several vehicles with different characteristics to adapt to the needs of each client. All of our vehicles are official private Taxis.
• The assigned driver prepares the vehicle, ensuring it is clean, fueled, and ready for the journey.
• After booking, passengers are required to provide their WhatsApp phone number for communication while abroad and to receive further details
• Once the booking is made, the passenger receives a confirmation via email or WhatsApp with details such as the driver information and vehicle details.
• The driver arrives at the designated pick-up point at your chosen time.
• Your driver will meet you at the Airport Arrivals Paging Board area, holding a sign with your name for pickup.
• You will receive a WhatsApp message when the driver arrives at the hotel lobby. The driver will also notify the hotel reception upon arrival.
• Driver assists the passenger with loading their luggage into the vehicle.
• Should you encounter any difficulty locating your driver, please feel free to WhatsApp or call the provider contact number for immediate assistance.
• The driver ensures a comfortable and safe journey, adhering to speed limits and traffic regulations. The vehicle may be equipped with amenities such as air conditioning
• Not recommended for Covid 19

For a full refund, cancel at least 24 hours before the scheduled departure time.