• Kindly provide the exact flight number at the time of booking to ensure seamless coordination.
• Modifications to pickup time or location may be restricted — please plan accordingly.
• It is advisable to confirm your destination on Google Maps with your driver before setting off, as some hotel names may be similar across different locations.
• For journeys with a stopover, please share contact information with your driver for real-time coordination.
• English proficiency among drivers may vary — using Google Translate (voice mode) is effective for communication.
• Traffic in Phuket can be unpredictable — please allocate extra time, particularly during peak seasons.
• Infant/child seats are available upon prior request but are subject to availability — please confirm in advance or bring your own if necessary.
• For hotel departures, it is recommended to leave with ample time to accommodate traffic and airport procedures.
• Vehicle capacity guidelines:
(Sedan) — Accommodates up to 3 passengers / Up to 1 large suitcase (28–30”) and 1–2 carry-on bags
(SUV) — Accommodates up to 4 passengers / Up to 2 large suitcases (28–30”) and 2–3 carry-on bags
(Van) — Accommodates up to 8 passengers / Up to 4–5 large suitcases (28–30”) and 5–6 carry-on bags
• The passenger count includes infants and children.

• Professional local driver
• On-site staff assistance at the airport meeting point
• All fuel and road/toll fees
• Flight delay wait time at no extra cost
• In-vehicle air conditioning

• Gratuities
• Personal expenses during transit
• Additional stops not pre-arranged at time of booking

This service is not a shared shuttle or a metered taxi. It offers a completely private experience — your own vehicle, your own driver, and your own schedule.

Public shuttles and buses make multiple stops at various hotels, causing unnecessary delays after a long flight. With this service, you head directly to your destination — no detours, no waiting.

For your safety, the team monitors your photo, location, and travel time at every stage — before departure, after boarding, and upon arrival at your hotel.

All drivers are seasoned locals who are thoroughly familiar with Phuket’s roads. Ensuring your safe arrival is the top priority — not speed or shortcuts.

If your flight is delayed, the service waits at no additional cost. Just be sure to provide the correct flight number when booking — this allows tracking of your arrival and ensures your driver is ready when you are.

For a full refund, cancel at least 24 hours before the scheduled departure time.