Good review! (scared) - I was so scared to book this because of the reviews. This booking was made on the day i arrived, so it was completely last minute. I did attempt to reach out to the organization to confirm how ill be able to locate the driver upon arrival. no response via viator app or whatsapp. However!!!! once i arrived, i saw my name on a sign and the driver was extremely friendly and the cab was super spacious and clean with AC. all my anxiety instantly disappeared! The only thing i would suggest is the organization reach out just for the reassurance thank you for making this a smooth journey for my family and i. 4.5/5 (0.5 deducted for lack of communication)

Driver was professional... - Driver was professional and able to find very easily after coming out of airport lobby. Communication through whattsup. SUV was clean and without any funny smell. Prompt departure after pick up. Overall a great experience.

very good! - very good service , communicate through Watsup, meet at the lobby with the sign, private car, friendly communication

Be sure to tell them... - Be sure to tell them exactly what you need and have WhatsApp so they can communicate with you. The drivers were good and no problems.

Five Star Service - I highly recommend Beto Go Travel, our various shuttles arrived on time. We had high rated vehicles that are clean with five-star service. Beto Go Travel went above and beyond, with short notice and lost items found! Thank you, Beto, for providing us with a seamless and positive experience! Book Beto for your shuttle needs in Quintana Roo!

We had to change our... - We had to change our arrival date and time due to flight issues. It was easy to communicate via the Viator app and the operator was flexible and helpful. We had some issues finding each other at the airport but it’s a zoo outside with 100’s of shuttles and drivers so not anyone’s fault, just be prepared to have to look around and stand your ground with the guys who try to convince you to go with them and “help” you find your ride. They will expect a fee for the help. Once we found the driver he was lovely, friendly and we were on our way. The vehicle was very comfortable and air conditioning was working great! We got safely to our destination and would book again 100%. Thanks!

Pick-up was 20 minutes late - I had a reservation for 3:15 but didn’t get picked up until 3:35. The other times I’ve booked a transfer well in advance, the driver is normally waiting.

Great Arrival Ride, But No-Show for Our Return to the Airport - Our family used this shuttle service for transportation from the Cancun airport to Playa del Carmen, and the experience on arrival was smooth and positive. Because of that, we also booked and prepaid for our return trip from Playa del Carmen to the Cancun airport. Unfortunately, the return experience was very different. We confirmed our pickup multiple times before the scheduled date, but on the day of our flight the shuttle never showed up, and our attempts to contact the company through the Viator app went unanswered. The only response we eventually received was approval of a refund. While we appreciated the refund, it would have been helpful to know ahead of time that we needed to arrange alternative transportation. In the end, we had to take a cab from Playa del Carmen to the Cancun airport, which cost the exact same amount as the shuttle service. Based on that experience, travelers may want to consider simply booking a reliable cab for the return trip to the airport.

AVOID! Terrible service. - DO NOT BOOK! Absolute scam of a company. Booked airport transfer from Cancun airport well in advance. Got the usual confirmation emails etc. via GetYourGuide. On arrival our driver was nowhere to be seen. No answer when trying to call on phone or messages to WhatsApp. About 20 minutes after I receive an email from GYG that the operator has cancelled. We were left scrambling for a ride to accomodation - very stressful. Not a single word from the operator themselves. Avoid at all costs if you want to have a good start to your holiday, the potential savings are not worth your while. Used Kalido Travel later in my travels and they’ve been excellent!

Communication from Viator - I had a very poor experience with this company’s shuttle service from Cancun to Playa del Carmen. The entire point of booking in advance was to make arrival easier, but it ended up being far more stressful than just grabbing a taxi. After landing, I was not given accurate or clear information on how to contact my driver. I reached out multiple times through the company’s online chat options and received no response at all. I waited in the taxi bay for over 30 minutes with no communication, no updates, and no support. Eventually, I had no choice but to secure another ride so I could actually get to my destination. Only after I had already arranged alternate transportation did the third-party shuttle company finally reach out via WhatsApp. At that point, I requested a refund due to the complete lack of service and communication, but my refund was denied and blamed on the third-party provider. The entire process felt like I was taken advantage of rather than helped. Instead of making an already tiring travel day easier, this service added unnecessary stress, confusion, and cost. I would not recommend this company to anyone looking for reliable airport transportation.