Great Ride. - Very friendly driver, had water and beer for us. Great ride through Ballard Co. Driver very knowledgeable about area and got us there safe and sound.

Best deal in airport transfer. - Very cost competitive! Ignacio was late but not his fault. Construction traffic. The vehicle was clean and roomy.

Customer Service Lies and poor service. - We waited +30 minutes at the pick up point. I finally found the number for Ballard Transportation on the web and called. Got a lady on the phone whom asked me to hold. Came back saying "I just spoke to driver and he is 20 minutes out... Sorry for the wait..." There is poor Customer Service and then there is Untrue Customer Service and "feeding your clients a line..." As driver showed up 2 minutes after I hung up the phone, clearly having been sleeping in the car, this just proved that the CS Woman was full of BS. Uber is now available in the airport... Just saying...

Find a better option. - Finding the pick up point for the driver was nearly impossible. Then the driver wasn’t there. Had to be called by one of the other outfitters. Then tried to charge us again at the drop off. Very poor experience.

DO NOT BOOK BALLARD TOURS - Everyone please please DO NOT book with Ballard tours for airport and hotel transfers. Their communication is absolutely horrible. They won't text you until the night before that they don't have any vehicles available, or their vehicle is currently being worked on so you're pretty much left to find a transportation service last minute. As I was waiting to be picked up at my resort, they messaged me and said they were 5 minutes aware. Fast forward 30 minutes later, they said that they've been waiting outside the premises and I needed to walk outside my resort to them because one of the Hyatt Ziva workers said they couldn't come inside. COMPLETE LIARS. They are absolute scammers. I honestly don't know how they are still operating. I had to keep calling them to see where they were. Had I not, I would still be waiting. Absolute disgusting company I've ever dealt with. It was also a hassle to get my refund back. Although they said that a refund was in process, I had to reach out to Get your guide customer service representative to get my refund because yet again, they lied and said it was processed when it wasn't. Please! DO NOT BOOK BALLARD TOURS. It's better to use uber/taxi at the airport. I ended up being even cheaper to get back to the airport with a taxi.

Very disappointed - We waited at the airport for two hours. We didn’t have a number to call but finally the lady with Viotor sign called and. Got somebody to come for us. It was a horrible experience after many flight delays to not have transportation to the hotel.

Do not use this company - I would tell other travelers not to pick your company. You stood us up at the airport and never came to pick us up.. I have contacted my credit card company to get our payment back of $100. You scammed us!!

Texted me the night... - Texted me the night before my ride was cancelled. And they never cancelled it on the app. Very upsetting

Terrible - It was terrible. The tour company cancelled the return trip (the night before) so I had to find alternate transportation. I also have not received a refund yet either.

Stranded at the Los Cabos Airport - Booked the airport transportation and provided flight info and arrival time and hotel to travel to the day before arrival. We were left at airport with no directions. Finally had a nice person from a hotel that called them and they finally contacted me and asked for me to wait a hour and they wouldn’t charge me. I canceled and did receive a refund but that is unacceptable when traveling to a foreign country. Very disappointed!