Best tour - Did our tour with Gonzalo. Amazing experience. Very educational and interactive. We experienced a lot of rain, but I think it only made it more special. Thank you to our amazing driver as well. Gracias por todo. Fue un placer conocerlos y aprender mucho de la gente maya. Malikim

Totally worth it…Ceynotes were MAGICAL! - Our guide Ave and driver Victor were just good vibes from start to finish! The price of the tour is definitely worth it! The food, the amount you travel and places you visit. Very much happy with the day. The whole tour lasted around 15 hours total so have a bag prepared for that!

Would 100 per cent recommend - Swimming in both Cenotes is beyond amazing, the service was superb, music from driver Victor was lit and the tour from Ave was informative, easy to understand in English and a wonderful all day experience

Very good experience - Very good service. Learn a lot of Mexico’s history from Avelino. Very smooth drive.

HIGHLY RECOMMENDED - Very good organization and a wonderful team. We would repeat with them. Congratulations to Ave; Mafer and Victor!!

Wonderful experience, would recommend - It was an absolutely amazing experience that I would recommend to everyone! The mexican buffet was lovely, and seeing and experiencing traditional Mayan history was great. The experience at Chichen Itza was great, there is so much to learn our tour guide was good at explaining things. The Centote that we experienced was absolutely breathtaking, and such a unforgettable thing to do. Everybody that we met were really helpful. Ave, the tour guide for the whole trip, was great, explaining lots of things from Mayan counting and how it links with the Chichen Itza itself. We left at 7.30 in the morning and arrived at just after 9 at night, but the amount that we managed to do in that time was brilliant.

Recommend - It was really good and I loved the guide

VERY long day - Got picked up at our resort (Planet Hollywood) at 7:15am and picked up two other couples at two other resorts. We then met up with the tour bus in Cancun. We received our boxed lunch (deluxe package) of a sandwich, cookies and a juice box. We made our way to Chichen Itza with Abel as our very knowledgeable guide. Once there, we were separated into 2 groups (Spanish and English). The ruins are beautiful and the whole tour of the area is fantastic. I do recommend that you bring more water (we were given one bottle each, but that is not enough) and make sure to have a quick snack before starting. It was a cloudy, breezy day and believe me, it was better this way! We were given an umbrella which came in handy for when the sun peaked out! The guide was very clear telling us to stay together as a group and to follow all directions. It is very unfortunate when some people don’t follow these directions. We had to wait a good ½ hour for some people who got lost. This is not fair for the others, AND it prolonged our tour (you will understand why this was a problem later in my review). Next stop: authentic Mayan lunch and cultural tour in Kaua. During his lecture on the bus, Abel talked about A LOT of different things, one being the Mayan calendar and birth certificate. He then gave everyone a paper and pen and asked us for our name and birth date. He talked about the cost (35US$) of said certificate and where that money went (Mayan people and school children). The buffet lunch was very good: 3 different meats for tacos, salad bar, desserts… My husband and I got a beer each (part of the deluxe package). After our lunch, we toured the village and then we finished in an authentic souvenir shop. This is where we found out that our certificates had already been made, and therefore we were expected to pay for them. We did ☹. When we went to get them, we were asked to wait 15 minutes. Um, so they weren’t ready? They hadn’t already been made? If you don’t want to get caught up in this, don’t fill-out the paper. We then got offered another beer in the bus (part of the deluxe package). Next stop: cenote. These have never been a disappointment for us! We got a free locker, part of the deluxe package. We had one hour to spend here. Final stop: Valladolid. It is a quaint little place, but by this time, we were done! More shopping for stuff you don’t need! Got back to our hotel a little after 9:30pm. I do not recommend this tour from Planet Hollywood. The tour was beautiful, just don’t do it from this resort. Finaly, the deluxe package is absolutely NOT worth the extra money.

Disappointing - Very disappointing tour. The main activity was the visit to Chichén Itzá, but the guide informed us at the last moment that the site was closed. Instead, we were taken to other ruins an hour's drive away, with no real choice. Additionally, high extra fees were requested on the bus, which were not clearly indicated during the booking. A lot of hours of transport for ultimately not seeing what was advertised as the main attraction. I do not recommend this excursion.

Dont do it- it says bilingual, it is 80% Spanish and 20% English and very badly organised tour - Dont do it, it says it is in English but it is 2 words English and 10 in Spanish and it is like that through the whole trip. They say they will contact you the day before to schedule pickup, never happened, had to contact them instead arranged 7:50am pick up with a clear threat from them not to be late or you will be left behind they said. We were waiting from 7:40am and yet the bus stayed in the same location until 8:30am waiting for other guests. Then time was wasted at every single stop. First stop- tourist trap, lunch was not ready so wasted another 30min by literally being imprisoned in a chocolate shop. Most of lunch items were gone by the time we arrived and were never offered. Got to Chichen Itza at the hottest time of the day. We were all melting. Got to cenote 30min before closing and 20min was allowed for the last stop as we were running so late. Some people decided to take taxis and go home instead as no one knew when we will be back . And at the end with all of this poor organisation and time keeping they had the audacity to ask for tips. Come on now! Do better! 14 hours gone from our lives that we will never get back