Airport staff will be stationed in the paging area holding a sign with your name. This area is located at the Exit Gate in the Arrival Hall, following the Baggage Collection Area and Customs Check Point.

Additional Note: It is advisable to search for your airport representative at the Exit Gate in the paging area.

Please ensure to include the following details in the “leave a comment for the local supplier” section:
• Airline
• Flight Number
• Arrival Time
• Hotel Name
• Hotel Address

Important note: Our driver will wait at the airport for a maximum of 30 minutes. Travelers must coordinate with the driver before departure. Without prior communication, the driver will not wait longer. Travelers should share their phone or WhatsApp number for smooth coordination.

Each passenger is allowed one suitcase and one carry-on bag. This transfer is not wheelchair accessible. Depending on availability, the vehicle provided for the service may not match the photo exactly.

Points of Interest

• Penang Tours by Pesona

• One-way Airport Transfer
• Hotel drop-off
• English Speaking Driver
• Air-conditioned Vehicle
• Airport Paging

• Excess luggage charges (where applicable)
• 50% surcharge will be applied Mid night transfers (11:30 PM and 8:00 AM)

Relax and unwind as you experience a seamless transfer from Penang International Airport to your hotel in Penang. A driver or guide will meet you based on your flight’s arrival time. Enjoy the beautiful Penang Island scenery on your way to the hotel, completely stress-free. The transfer takes approximately 30-45 minutes and is available all year round, 24/7. Benefit from airport transfer services, receive insider tips from a local, and enjoy multiple pickup times throughout the day from a central meeting point. All taxes, fuel surcharges, and service fees are included.

• Children must be accompanied by an adult.
• Not wheelchair accessible.
• The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions..
• Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag.
• Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator. prior to travel to confirm if your excess luggage is acceptable.
• littering & smoking is prohibited inside the vehicle.
• FOR AIRPORT PICK UP: Upon arrival at Bangkok Airport Meet and greet by our representative and transfer to Hotel=Notes: Max waiting time for arrival transfer is 90 Minutes from Flight Arrival Time.
• Please look at the exit gate area and look out for our representative who will hold a A4 Size Placard with your Booking Guest Name Stated at Arrival Hall Paging Area.
• Please call us on your own should you face any challenges. If last minute booking (less than 6 hours, please call hot line no.

For a full refund, cancel at least 24 hours before the scheduled departure time.