Ocala Service Shuttle to Airport

Driver was very nice and drove safe.

On time and efficient as always!

On time great service

Your driver was late, befuddled, and stopped to pick up the last rider at a private residence, went to wrong house. When he went to the right address he went inside the home and used their toilet and stayed in the bathroom about 10 to 15 minutes. He then raced to Orlando. Not a good experience.

I have used Shuttleliner before and have had a very good experience. However this time, the driver was 30 minutes late picking me and 2 other passengers up at the Hilton. When we expressed concern on making our flights he was cavalier about the situation. As the driver left the Hilton he had to pull over because he didn’t have the address for the next passenger in his GPS.Then he proceeded to go to the wrong house, further delaying us. He corrected and went to the right house, loaded the passengers, then disappeared back into the house. After 10 additional minutes and growing concerns of not making a flight, I got out of the van to ask the owners where our driver was. They said he asked to use the bathroom and hadn’t come out. This prompted me to contact the dispatcher. Our driver eventually returned to the van and the drive was scary at times with the driver exceeding the speed limit and driving erratically to the airport because he was so far behind schedule( 1 1/2 hours) The driver dropped me at Terminal A with 20 minutes to spare before my plane boarded. I had to run through the airport, and thankfully I had TSA Precheck so I went through an expedited security. If not, I would never have made my flight. As it was, when I arrived at the gate for my flight they were already boarding. Your driver kept saying passengers had more time because he was going on the departure time for the plane and not realizing the need to check bags and clear security, plus take a tram to the gates. Thankfully I didn’t need to check my bag either.

Letting riders stop to get money is a bit too much

Bad driver. He was all over the road and went into breakdown lanes several times.