Great Service - We found this service great. Great price. Great communication, arrived on time, would definitely use again.

good communication. called to let us know when our shuttle had arrived. confirmed details of the shuttle bus. - called to confirm reservation and extra details like the color of the shuttle bus and where to wait

Transportation to and from Pearl Harbor - Really nice people. Felt like a family owned company. We actually had a hiccup our ticket said 7:30 AM and I guess we were scheduled for 7 AM. Was not a problem. They called us waited a couple minutes for us to get to the spot and they were very nice and friendly about it. Got us to our adventure for the day and back to the hotel when we were done!

Worth the $ - We were so glad we didn’t have to hassle with the driving. We ended up in a long traffic jam, but of course that wasn’t our driver’s fault.

Look no further! - Very affordable and absolutely top-notch service pick up and drop off! We had to postpone our day that we booked due to back issues and they without hesitation allowed us to hop on the next day! Very impressed

Could have been a better experience - We were told we could leave earlier than the time posted. Just call 20 minutes before we wanted to leave. Well that didn’t work. We are an older couple and would have appreciated being able to leave early. Waited an extra couple of hours for transport.

Choose your pick up time wisely - We wanted to get there early but shuttle only comes back in the afternoon so will need to plan on being there over 5 hours ! The drive said to call when ready which was incorrect, must see return time on slip. We Uber back to our hotel .

I recently had a... - I recently had a disappointing experience with this shuttle service, and I feel compelled to warn others. This service was frustrating, and I do not recommend it at all. The issues started with the pick-up time. Initially, I was given a specific time for my morning pick-up, which I planned around. However, the morningof, I received multiple notifications from altering my pick-up time. Each change caused me stress and disrupted my daily plans. I had arranged my entire day around this service and visit to Pearl Harbour, and the constant changes left me scrambling to adjust my plans at the last minute. In the end I was unable to go. I even inquired about the possibility of a refund due to their inability to honor the original pick-up time, but my requests went unanswered.

VIATOR shuttle a no show for a 6:30 pick up!! - I booked for 6:30am to be picked up at the Hilton Hawaiian Village (which was an option) and I received an e-mail from the driver that I wouldn't be picked up until 7am and had to walk to the ABC store to be picked up. At 7:25 the driver still wasn't there and I called and was told he was delayed because of road closures. I needed to be at Pearl Harbor at 8 for a tour so I had to catch a cab which ended up costing me an arm and a leg and I barely made it in time to catch the boat for my tour. It was very stressful and ruined my day. All the other shuttles made it with only being 10 minutes late. I showed all the other shuttle drivers my ticket and they said they couldn't tell who the name of the shuttle was. I will never book Viator again. Don't give you a choice for a 6:30 booking if you can't oblige by it and if roads are closed and you are more then a half hour late you obviously did not leave early enough.

Terrible service - Terrible service … 45 min late on pick-up with no contact. Tried phoning … straight to voicemail Driver finally showed up with excuses about traffic. Could have contact us to say they were going to be late but nothing ….