Ground Zero Tour: 9/11 Memorial and One World Observatory

Immerse yourself in the Manhattan 9/11 Experience, a comprehensive tour of Ground Zero and the 9/11 Memorial. Explore the 9/11 Museum and witness breathtaking views from the One World Observatory.

Duration: 5 hours
Cancellation: 24 hours
Highlights
  • Oculus Center - Discover this transportation hub and shopping center, renowned for its impressive architecture, symbolizing renewal at Ground Zero post-9/11.
  • 9/11 Memorial Pools - Honor the memory of those who perished at the World Trade Center on 9/11. The guide will elucidate the significance of the symbolic sites within the memorial plaza,…
What's Included
  • Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Visit to the meaningful sites of Ground Zero
  • Moment of reflection at the “Reflecting Absence” fountains
  • A local guide who shares stories about their personal connection to 9/11
    -…
What's Not Included
  • Gratuities
Additional Information

Explore the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour provides a profound experience with history, sharing stories of not only tragedy but also heroism and resilience.
Several upgrades are available to enhance your visit. The 9/11 Museum is highly recommended. You can choose…

Location
L'Arte del Gelato
Greenwich Street
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
4.9
(4877 Ratings)
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Mary
Jan 30, 2026
Personal and engaging tour of the Ground Zero area. - My son and I learned about the 9/11 site in a way you don’t get by reading. Tim Douglas guided us through the area adding personal stories. The 11 Tears monument and the Fireman’s wall were new to us. Our group had many from countries outside the US. We shared where we were at the moment we each heard about the plane strikes. No one had forgotten exactly where they were or what they had been doing.
Review provided by Tripadvisor
Oskarr711
Jan 30, 2026
Tim Douglas - THE Guide - Tim Douglas was a great guide - super approachable and knowledgeable. Made the tour feel very short , fun, entertaining, and informative. Tim, thanks again for the great tour!
Review provided by Tripadvisor
947sallyannm
Jan 27, 2026
I want to give a huge thanks to Tim Douglas for making our tour so memorable. - We visited New York from the UK in early December 2025, we pre booked our tickets for Ground Zero, Museum, One World Trade Centre and a tour. Our tour guide Tim Douglas was so friendly, very informative and we couldn't have asked for a better guide. It was quite emotional, I'm glad we were able to pay our respects. Thank you Tim, you're amazing at what you do. From, Sally-Ann, Sam, Kelly, Craig, Nicola and Ben :)
Review provided by Tripadvisor
Karen_w
Jan 23, 2026
A definite trip to add to your itinerary! - Amazing tour, thank you Megan, you were so knowledgable and made this tour very memorable and emotional
Review provided by Viator
Carol_c
Jan 20, 2026
Great narrative of the... - Great narrative of the memorial grounds and the history after the events of 9/11. Jake was very knowledgeable and personable.
Review provided by Viator
228gunterw
Jan 20, 2026
why we never forget - Very good tour, a lot of information and a cool tourguide, thx Marc.
Review provided by Tripadvisor
Chadt767
Jan 20, 2026
Great Tour - Tim was fantastic and very knowledgeable. I would recommend this tour to friends and family anytime they are in the city.
Review provided by Tripadvisor
Annieh1865
Jan 20, 2026
A Great Experience - I throughly enjoyed our9/11 ground zero tour with Paul Kelly. He was engaging and informative and kept us entertained for the 1 1/2 hour tour. We learned a lot. I highly recommend this tour with Pauyl
Review provided by Tripadvisor
L3514hechrisb
Jan 19, 2026
An unforgettable cold, rainy day with Tim - Tim was an amazing tour guide. In the short time we were there, he learned everybody’s name on the tour. He made a point to keep everyone involved in the tour. He is very knowledgeable about 9/11. I would highly recommend him to anyone planning to tour the 9/11 Memorial.
Review provided by Tripadvisor
Shelton5765
Jan 19, 2026
Excellent Tour - Tim did a wonderful job on this tour. He was totally New York and we loved that. He did his best to convey nuances that I’ve missed in the past when touring the site on my own. Thanks Tim.
Review provided by Tripadvisor
From $109
up to 15 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).