Please wait in the hotel lobby. Your driver will identify you through eye contact or by checking his pickup list. The hotel pickup service is available 24 hours a day.

Frequently Asked Questions:

Q: Is your service superior to calling a taxi on site?

A: Taxi services are not always readily available in Nanjing. If the hotel bellboy is unable to secure a taxi for you promptly, the wait can be stressful. By using this transfer service, you will enjoy a superior vehicle and service from a reputable national car rental company, along with 24/7 support from a local travel agent. The pickup will be scheduled at your preferred time.

Q: Do you offer pickup from my hotel?

A: This pickup rate applies to hotels located in downtown Nanjing only. Downtown Nanjing includes the districts of Xuanwu, Baixia, Qinhuai, Jianye, Gulou, and Xiaguan. Other districts are considered Outskirts Nanjing. Hotels in Outskirts Nanjing will incur an additional charge. Please verify if your hotel is in downtown Nanjing before booking.

If your hotel is in Outskirts Nanjing, the local travel agent will inform you of the additional cost.

• Plan A: If the local travel agent receives your approval of this additional cost in time, the booking will be confirmed.
• Plan B: If your approval is not received within 24 hours, the booking will be automatically canceled, and a refund will be processed.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person to determine your exact location. Then, please wait there. Your driver will come to you. Do not move! Do not go to the airport by yourself.

Q: How can I modify a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: How can I cancel a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: Will the driver call me before pickup?

A: No. Your driver does not speak English. The local travel agent will provide support.

• Backup support by English speaking company staff during reservation and transfers
• One way hotel to airport transfer by private air-conditioned vehicle
• Meet by friendly professional driver at hotel lobby

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Nanjing lacks a taxi call center, making it challenging to book a taxi in advance by phone. For those needing a transfer service to Nanjing Lukou Airport (NKG), this pre-booking service is an excellent option. It caters to individuals who like to organize everything in advance. The service is provided by skilled professional drivers from a reputable national car rental company, and English-speaking staff are available 24/7 for urgent assistance.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show or late arrival.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• This service is not available for Chinese public holidays such as Golden Week from May 1 to May 7, National Day Holidays from Oct 1 to Oct 7, Chinese New Year, Mid-autumn Festival, QingMin Festival, Duanwu Festival.

For a full refund, cancel at least 24 hours before the scheduled departure time.