It was super easy to make the reservation - We did the rent online by Viator, confirmed it by whatsapp, when it arrives they were very friendly, explained patiently how they work and what to do in case of any eventuality, highly recommended this agency.

LOVE THIS EXCURSION! - This was an amazing experience and we cannot wait to visit again. We found the trail that look us to the beach and had a blast. The staff was amazing. A. Kelly Neal

Independent bike ride - This was a great place to rent electric bikes. They took excellent care of us. Explained all the feature and gave us a map and directions to best places to stop in town. Very informative and nice people.

Mom & Dot - We had a great time on our e-bike adventure in Costa Maya! We did get a flat tire, but Enrique was quick to bring us a replacement. We’re so glad we chose Toucan Tours!

A great way to explore the area - The team was great from the get-go and we loved the experience and would definitely do it again. The bikes for “men” were excellent as the electric part had multiple speeds and a front shock so they were very comfortable; whereas the bikes designed for women were not as comfortable, but still ok. I’d recommend if a lady was renting a bike that she rent the “men’s” one if the size works. One of us ended up getting a flat tire while we were out (which was not a fault of the bike but more a function of the fact that the roads and trails were rough in spots). I had to ride the bike back to the shop as I couldn’t reach someone to rescue me, but it worked out ok and we were nearing the end of our scheduled time. They charged me a small amount for the damage to the tire, which was surprising but not totally unreasonable. You can take the bikes into the local town and it’s a lovely ride but again there are sections of the road that are rough but totally manageable. Overall, renting e-bikes is an excellent way to be adventurous and see the sites.

Fun times! - Excellent service! Had a great time. The bikes were a great way to get around. We really enjoyed scoping out the surroundings.

This was our first time... - This was our first time and it was great! We rode to the boardwalk and stopped and had lunch and drinks, we wished ee had our swimsuits as as the boardwalk is right on a great stretch of water. Just had a hard time finding y'all.

Great experience !! - Great experience. Bikes were great. This company was wonderful to deal with. They made sure we were set up correctly & knew where we were going. Would highly recommend them.

Bad directions to locate the building - The directions to find the company were very poor. We ended up walking way past the building. We were naturlalooking for a Viator sign. It's not, it's a Toucan Tours building. We ahd a great time on the bikes. For 4 members it was their first time on an e-bike, and they lived it. We were directed to a beach area that they are associated with, so we had free use of the beach area and restrooms. We parked our bikes and enjoyed a cool beer. Unfortunately we couldn't figure out how to start one of the bikes. A rep from the company had to ride out to help us. It happened to be a hidden button on the handlebars. It would have been nice to know that ahead of time.

Fun ride. Needed brakes. - Bikes were older. Mine had no front brake and marginal rear. Staff was nice. Quick pickup and return. Fun area along the boardwalk.