1-Hour Jet Ski Rental in Fort Lauderdale

This was the worst experience I've ever had in my entire life to be quite honest. We were unaware of many rules and regulations that is NOT stated on the website (I looked through every tab, fine print, confirmation etc.). My family and I reserved our spots to ride the jet ski. Upon arrival they inform us we need to take a test, we were all unaware but we started to study from the packets we were given. After about 15 min, he then says "oh only individuals who are 32 and younger has to take it" Something he should of stated PRIOR to telling us we ALL had to take it, so they simply looked over the packet. Every one else who needs to take it is studying the packet. As that is happening he then says we all need a $200 deposit, EACH in order to ride. So now I'm upset because now I feel like he keep making up these rules as time progress. We felt like he was stalling us. We were an hour away from our air bnb so we had no deposit. In the confirmation it has a BUNCH OF DETAILS but NONE OF THOSE DETAILS STATES ANYTHING THIS MAN WAS SAYING WHEN WE ARRIVED. So I said we dont have that , and that we already paid for our jet ski rental in full. He said that's the policy to have that deposit. I said ok it's fine we will have to do this another time, can you just send my refund back to my card. He then states NO REFUNDS!!!! SO NOT ONLY DID YOU TAKE ALL 13 OF MY FAMILY MEMBERS MONEY OF ALMOST $2000 AND WE GET NO REFUNDS DUE TO THE LACK OF INFORMATION GIVEN TO CUSTOMERS??? IN THE EMAIL IT SAYS TO BRING YOUR I.D., ARRIVE 30 MIN EARLY, PARKING IS AVAILABLE ETC. BUT NOT ONCE STATED THERE WILL BE A TEST, PLEASE BRING A $200 DEPOSIT, ONLY 32 AND UNDER HAS TO TAKE THE TEST, BRING CARD YOU USED TO RESERVE SPOT ETC. WE WERE ALL PLAYED, SCAMMED, DISCRIMINATED AGAINST AND MUCH MORE. IM DIGUSTED , LIKE SICK TO MY STOMACH I COULD THROW UP. I HOPE YOU TAKE THIS REVIEW INTO CONSIDERATION AND DO BETTER.

I love jetskiing, and I do it all the time. This time, I felt like we were cheaped out of our money. It took us half an hour round trip to get to the spot where we could actually ride around. The guy that took us out was supposed to take pictures of us (asked him multiple times), and when we got back to the dock turns out he didnt take any at all. For the time, the money and truly the effort we put in to making this a fun time for all of us, our guide wasn't worth it. I partially think that he just didn't want anything to do with us because he was annoyed or whatever else reason. The professionalism wasn't up to par, and I'm honestly disappointed that it wasn't what we expected. It wasn't my first time jetskiing, but it was my friends', and I hope this experience doesn't ruin it for them in the future.

Very unprofessional. They lost my license and Refused to find it