Excellent tour - This tour was very well organized. Our guide, Mathias, was excellent with communication and took care of each of us in his van. Puebla is so charming and full of history. It was a wonderful tour.

NICE EXPERIENCE - The pickup was very punctual, despite unforeseen en route (there was traffic for repairs on the track) our guide Alan was very charismatic. The time was short in Cholula because of the trancon, but we could visit and had time to see something of the center of Puebla. Although I would have liked more time there. Thank you Alan for reminding us that we are in the Jubilee year, I did not know the fact that some doors only open every 25 years. Back the popocatepetl volcano showed itself, which left a nice postcard. Perhaps as a recommendation, it is understood that the traffic is unexpected, but if they know that there are works on the road soon the tour could start earlier, so that in the destinations do not have to run and can be enjoyed more calmly.

Professional and friendly. - Very professional and knowledgeable guide. Very clean and comfortable bus. Punctual. Competent driver.

Magic experience - Magical experience, spectacular places and views, delicious food and treats , unique architecture, highly recommended

Village of colors - This tour I loved, very interesting, informative, and much to buy , the food I loved. Excellent service very comfortable and clean

Great itinerary - Great itinerary, we were lucky to have a small group. Comfortable ride with the van, very nice driver and tour guide. Just like everywhere you go in Mexico, expect long car ride

Strap in for a long review. TL;DR at the end - This is going to be a long review since reviews are lacking for this tour on Viator. If you want a shorter version, scroll to the end for the pros and cons. We had a previous tour cancel the day before, and scrambled to find an alternative. This was 1 of 2 companies that offered it, both had less than 20 mixed reviews. Even though this one only had 9 reviews, they were more positive overall so we went with this one. We booked this tour the night prior, around 19:00. There was no communication from the company. We messaged the morning of, about 2 hours prior to pickup and they responded fast, confirming and asking us to arrive at the pickup point between 8:10-8:30 (pickup time is listed as 8:30). We messaged at 8:40 confirming where we were, they responded almost right away for us to stay where we were as the van is looking for us. It was probably another 10 mins before the van showed up. When we approached the van, we weren’t really greeted, we had to confirm it was the right van and the answer was a head nod. I know my name stands out, but we still expected the tour guide to confirm which tour they were with. First stop was a tourist trap store. The small store across the way was better with a sweet and talkative shop owner from Oaxaca. Tip: either pack a lunch or snack up for the drive. After stopping for gas and bathroom to Cholula, we arrived around 13:30. The guide led us up to the church and we explored the area for maybe 30-45 minutes by ourselves. No explanation given. We were given a 20 minute heads-up to meet back at the van. We were then driven to a buffet and had lunch around 15:00. 300 Mxn per person for the buffet. Tip: order from the menu. Neither choices are great food options but we ordered a soup and a main dish (a sandwich of flank steak, sweet plantains, mole, lettuce, cheese, and sour cream- pretty good!), a soda and a beer and the total was less than 500 Mxn for the two of us and the food looked better than what was offered at the buffet. Tip: The town has a lot of cute coffee shops, restaurants, and sweets shops. We were then dropped off at the center plaza and given about 1.5 hours to explore. The guide explained a little bit about Alley of the Frogs but we got more from our conversation with one of our fellow tourists. We arrived back in Mexico City just before 20:00. Pro - [ ] Cheaper than uber from Mexico City - [ ] Last minute booking- the night prior - [ ] Fast response when contacted through the app - [ ] Good driver - Driver Alex spoke some English and was eager to answer any questions the tour group had was knowledgeable. Con - [ ] The Viator posting isn’t comprehensive - [ ] Lack of communication before the trip on confirmation by the company (though this was a last minute booking) - [ ] Lack of English guide - we are okay with this as we understand enough with the help of another group on the tour. The 2 other groups were both Spanish Speaking and since we booked so last minute, we did not expect them to change the scheduled guide. - [ ] No guide on tour - [ ] Multiple tourist trap shops - [ ] Mediocre lunch - [ ] The tour was more 11-12 hours total. Not 8 as listed on the description.

Long trip Tour guide... - Long trip Tour guide without microphone Difficult to hear Puebla was pretty We were taken to eat in a buffet ( bad ) instead to give us one hour to pick us were to eat

It was ok - It was a good way to see more that just Mexico City but it was a big day. The tour was well organised and Enrique was a helpful guide. The lunch venue was very average food and overpriced - I would have appreciated some other options.

Skipped or shortened attraction visits - It was a long day of excursion which I expected. But I'm very disappointed by a couple of things: (1) We didn't visit the Cholula pyramid (2) We only stayed in Cholula for 1 hour instead of 2 hours. Basically, don't advertise something that you can't honor in the actual tour.