Upon booking through Viator, customers promptly receive a confirmation voucher containing all transfer details. Within a few hours, our local team, a Naples-based agency with 29 years of experience, reaches out to the customer via WhatsApp or email to confirm the pickup time, location, number of passengers, luggage details, and any special requests such as a child seat or accessibility needs. The driver arrives 10–15 minutes ahead of the scheduled time.

For cruise port pickups, the driver waits with a name sign, while for hotel, B&B, or Airbnb pickups, the driver meets the customer directly at the entrance. Our drivers are professional, licensed, and fluent in English. The journey typically takes about 1 hour. The driver assists with luggage and ensures the customer reaches the correct entrance before departing.

Points of Interest

• Project Napoli Service

• Private one-way transfer with licensed professional driver
• Pickup and drop-off at hotel, airport, cruise port or private apartment
• Air-conditioned vehicle
• Standard luggage allowance (1 suitcase + 1 carry-on per person)
• WhatsApp assistance before and during the transfer
• All taxes, fuel and parking fees included
• 29 years local Naples-based agency support

• Gratuities
• Extra stops not previously agreed
• Overtime waiting time beyond the free waiting policy
• Meals, drinks or personal expenses
• Child seat if not requested in advance
• Excess or oversized luggage (large equipment, bikes, etc.)

• Instant confirmation
• A maximum of 8 person per minivan

For a full refund, cancel at least 24 hours before the scheduled departure time.