Two excursions in one,... - Two excursions in one, I really liked the directions but I thought there was too much detail on the boards and there was a little lack of free time

Worth it! - We had such a great time! Our guides were very knowledgeable, friendly, and helpful. The bus driver to Segovia was nice. We love learning about the history and trying out food. Highly recommended.

slag - very good excursion with very good guide...... We were very helpful to book in advance....it is worth knowing this architectural gem

Top notch experience with VPT - Top notch experience at a very reasonable price! Guide was articulate, fully bilingual, helpful, and courteous.

Great tour - Guide was great. Very informative and knowledgeable. Great tour of Escorial saw all the things. Would recommend to anyone wanting to go.

Excellent. Very professional and friendly guides - Excellent tour and guides. Both Isabel inside the Monastery and the Valley of the Fallen guide gave very good explanations. To recommend!!!

Mixed feelings due to logistics failure - The tour was divided into 2 tours actually. One in the morning to El Escorial and The Valley and then they drive you back to Madrid around 1pm. The tour operator gives 1 hour to have lunch Then another bus from Madrid to Segovia at 3pm. You arrive at Segovia around 4:30pm and leave at 6pm. This schedule is a total waste of time for you spend most of the time in the bus and very little time in Segovia. When you are in El Escorial you are only 40 Mins drive from Segovia (check map) and the tour operator should continue to Segovia instead of coming back to Madrid… The guides are knowledgeable in history and the infos given where interesting. But definitely does not make sense 3hours of bus to visit only 1h30 mins in Segovia that is a city that has so much to offer.

Great tour. Awful Segovial tour guide. - Segovial tour guide was disrespectful and very rude. I simply asked her to speak as much English as she spoke Spanish so i could understand her. She said "because most of the tourist were Spanish she was speaking a lot of Spanish". When I later asked where the restrooms were she said " you have NOT gone yet!! You can go over here or over there and over there. I would highly recommend this historical, enlightening tour for anyone but NOT WITH THIS TOUR GUIDE.

Fatal! - NO USE! CUSTOMER SERVICE IN THE MAIN OFFICE, TERRIBLE. NO COMMUNICATION, NO INSTRUCTIONS. THEY THROW YOU IN SEGOVIA WITH A DRIVER WHO KNOWS NOTHING. DO NOT GUIDE UNTIL YOU ARRIVE IN SEGOVIA, AND NO ORGANIZATION WHEN YOU ARRIVE ON THE BUS. PLEASE DO NOT USE THIS AGENCY.

Rude and not suitable for older people - If someone wants a really bad experience, hire VPT. First of all, the subway that morning was delayed and forty minutes in advance we called to alert us of the situation. The two telephone operators were rude and said that when the rest were ready they would leave. They couldn't wait 5 minutes. Logically we left the subway and took a taxi. Arriving on time for the activity. The first guide, Mary, if I remember correctly, explained everything very well and told us that there were many stairs and anyone who didn't feel up to it would have to wait. Logically, since I was traveling with my mother (a very active lady but 70 years old) I asked her how difficult it was. He told me yes, that it was difficult and that he recommended not going. Clearly it did not say that when I bought the activity and he rudely responded that I should assume so since the tombs are always in basements, for which I gave him several examples of tombs in Spanish Catholic temples where they can be seen on the ground floor without having to descend stairs. The excursion continued, the church was closed and we went to the library, he told us not to go so as not to delay the group, which I told him we would not do: But why had we paid for the excursion!! He answered me rudely and of course, I remembered a comment I saw in the purchasing application where they mentioned a rude guide. He got angry and started yelling at me (taking advantage of the fact that only us and an older couple spoke Spanish) and he only calmed down when I started to tell him what I thought about his mistreatment of older people in English. The excursion continued without too many inconveniences, it was only unpleasant that he did so much Francoist politics, defenestrating democratic governments (something that, although it was uncomfortable, does not bother me because it is not my country and vacations are for resting from these types of issues). He hurried us back saying that the church was closed, which we couldn't verify. He also didn't let us go through the souvenir shops saying that there would be time later, but it never happened. As a result, the activity ended 40 minutes early (she was organizing activities with her family upon her return and was talking to someone asking them to have her backpack ready for when she returned, which explains her rush). We returned to Madrid, which shows that we actually bought two half-day excursions and not one of 11 hours, they return you to Madrid making you lose an hour (because you pass through the escorial on the way to Segovia) not to mention that you are in Madrid obliged to have lunch there and not walking in the city of Segovia. At the indicated time they looked for us to go to Segovia. The guide left the agency very quickly, leaving us and an older Chilean couple behind. I yelled at him to wait, and he said they would, that no one would be left behind. Once again Vanesa was a good guide, she just didn't count the people and she started the walking tour with 4 less Americans (luckily one of them noticed that his family was missing), when they arrived she started the tour again and only noticed that the Chilean couple was missing when The woman rebuked her inside the Cathedral (that is, more than 15 minutes of walking later and 40 of the excursion). That is, she didn't know how many people she was carrying and she had to run to catch up with her because she was literally alone. I told him several times that we had the Alcazar (that's what they sold us) but instead we entered the cathedral. There was no refund for the change. It really was mistreatment of tourists and, in particular, the elderly. If you want an activity where the only thing that matters is that you pay and that you have a bad time, I recommend this agency, otherwise... Choose any other!