Booking and Confirmation:
Booking: The process begins when the customer books the shuttle service.
Details: Essential information is gathered, including the travel date and time, number of passengers, and the starting and ending points in Tulum (one way).
Confirmation: After confirming availability, a confirmation is sent to the customer with the service details.

Arrival at the Airport:
Reception: Our driver will be waiting at the designated meeting point at Tulum Airport, holding a DLUX TRANSFER sign.
Luggage Assistance: The driver will assist the customer with their luggage and guide them to the vehicle.

Transfer to Destination:
Luxury Vehicle: The customer will travel in a Small SUV, providing comfort and style.
Professional Driver: The driver is a trained professional who ensures the customer’s comfort and safety throughout the journey.
Efficient Route: The driver will take the most efficient route to the destination, avoiding traffic and ensuring timely arrival.

Personalized Attention:
Communication: The driver will maintain contact with the customer during the journey. Any changes in schedule or additional requests will be accommodated as needed.
Optional Stops: If the customer wishes to make a stop (e.g., for shopping), the driver will coordinate it.

Arrival in Tulum:
Safe Descent: The driver will deliver the customer to their destination in Tulum, stopping at the main entrance if it’s a hotel or villa.
Cordial Farewell: The driver will assist with the luggage once more and bid the customer farewell.

• Private transportation
• Bottled water
• All Fees and Taxes
• In-vehicle air conditioning

• driver tip

At DLUX TRANSFER, the commitment to delivering outstanding transportation services to customers is paramount. The aim is to ensure a comfortable, safe, and unforgettable journey from the moment passengers arrive at Tulum Airport to their final destination in Tulum.

The Small SUV vehicle embodies elegance and comfort. It comfortably accommodates up to 3 passengers, providing ample luggage space and a cozy interior.

Comfortable and Safe Travel:

• Direct and secure routes from the airport to Tulum.
• Drivers are well-trained and familiar with the area.

Personalized Attention:

• Services are customized to meet individual needs. Need to make a stop along the way? It’s arranged!
• Always available to address questions and offer assistance.

Style and Distinction:

• Vehicles are impeccably maintained and presented.
• Enjoy a worry-free ride while relaxing in the comfort of a Small SUV.

Welcome to luxury on wheels!

For a full refund, cancel at least 24 hours before the scheduled departure time.