Pickup Instructions:

From the airport or cruise terminal: When ready for pickup, proceed outside the terminal to the Passenger Pickup area on the middle island. Once there, kindly give us a call.

Pickup from other locations: Please arrive at your designated pickup spot 10 minutes prior to the scheduled pickup time.

This service is a private, non-stop, and non-shared transfer.

Points of Interest

• RapidShuttle

• 1 hour free waiting at airports/cruise ports
• Free 10-minute wait at other locations
• Includes all taxes, fees, and charges
• Private vehicle transport provided
• 1 checked bag and 1 carry-on per guest allowed

• Gratuities.

Opting for a private door-to-door car service ensures a smooth and convenient travel experience from the Los Angeles metro area, selected cities, and landmarks to Anaheim, Disneyland Resort, and other chosen destinations. RapidShuttle offers a non-shared transfer that is tailored to meet your specific needs, whether you’re leaving from a hotel, airport terminal curbside, cruise terminal, private accommodations, or popular landmarks. To guarantee top-notch service and availability, making a reservation is crucial. By choosing this personalized transportation option, you can relax knowing your journey will be comfortable and efficient from beginning to end.

• Due to unforeseen events such but not limited to Road Conditions, Mechanical Failures, Over Bookings, RapidShuttle reserves the right to hire a RapidShuttle Affiliate and or Partner to provide transportation for a scheduled pickup. The service type and cost will be equal or greater from what the Client has paid. In such cases, the information provided to The Affiliate and or Partner it will be limited to the Client’s name and contact phone number, arrival/departure flight information, and pickup/drop off information. In the event RapidShuttle sees the needs to use one of our Affiliate’s and or Partners to provide a scheduled pick-up, RapidShuttle it will Not Charge the client any extra fees. These measures have to be in place to ensure that our clients do not get services interruptions or to avoid any unnecessary delays.
• Collapsible wheelchairs/Scooter with removable wheels can be accommodated providing the Guest(s) is/are accompanied by someone who can assist them, board, disembark and disassemble/assemble the wheelchair/scooter. Please keep in mind that Wheelchairs/Scooters may not fit in a vehicle luggage compartment designated for 1-2 Passengers (Sedan), or 3-4 Passengers (Minivan). Due to the fact that Wheelchairs and or Scoters vary in Size, Shape, and Form. It is the Guest(s) responsibility to ensure that such items can fit on the selected vehicle and or passenger group. Due to liabilities, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) board or off-board the vehicle. RapidShuttle vehicles are Not equipped to provide Access/ADA services. In the event, that the wheelchair/scooter cannot fit in the baggage compartment, nor the Guest(s) have the ability to board the selected vehicle/service; RapidShuttle it will do their best to find an alternative service for the Guest(s) at their own costs. The Guest(s) understands that these costs will be in addition to their initial cost for the reservation. The Guest(s) as well understand that in the event that RapidShuttle’s driver cannot accommodate the Guest(s) due to their own ability to board, and/or off-board the vehicle, and or the scooter or wheelchair cannot fit in the baggage compartment, RapidShuttle reserves the right not to issue a refund for the services.
• Drivers are not allowed to collect payments onboard for the exception of tips. Any cash, or any other form payment made directly with the driver it will be considered tip/gratuities.
• RapidShuttle is Not responsible for any inaccurate and or missing information provided by the guest.
• RapidShuttle is not responsible for any items left in the vehicles; please ensure you have all your belongs upon exiting the vehicles. Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
• RapidShuttle staff will do their best to track flights Arrivals for all Private Services. However, it’s the Traveler responsibility to contact us and inform us of any delays, cancellations or flight changes. In addition, is the Traveler responsibility to let RapidShuttle’s agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.
• The Car Service operator will do their best to accommodate a Bi-Lingual driver upon request, and availability. However, the Tour Operator gives no guarantees that a Bi-Lingual driver will be provided. All drivers speak English, and may, or not speak a second language.

For a full refund, cancel at least 24 hours before the scheduled departure time.