Pickup Instructions:

From the Airport or Cruise Port:
After retrieving your luggage, proceed outside the terminal (arrivals level) to the Passenger Pickup area situated on the middle island. Once there, kindly call us so we can send your driver to your location.

Pickup From any other location:
Please be prepared 10 minutes prior to the scheduled pickup time at the designated passenger pickup location.

• 1 checked bag and 1 carry-on included per guest
• Complimentary 60-minute wait at airports/cruise terminals
• Complimentary 15-minute wait from other locations
• All taxes, fees, and handling charges included

• Driver gratuities/tips.

Selecting an affordable and dependable door-to-door private car service between the Anaheim resort area and the Los Angeles region ensures a smooth travel experience tailored to individual needs. With a professional driver tracking flight or cruise ship arrivals, travelers can relax knowing they will be met at the curbside terminal, ready to assist with luggage. This personalized service promises a direct journey to the destination without unnecessary stops, allowing travelers to focus on what truly matters—their comfort and convenience.

This private transfer is an excellent solution for travelers seeking a reliable and cost-effective means of transportation to and from an airport, cruise port, or between cities.

• Drivers are not allowed to collect payments onboard for the exception of tips. Any cash, or any other form payment made directly with the driver it will be considered tip/gratuities.
• Guest is responsible to notify RapidShuttle for any delays. After 15 minutes if no contact with the party, RapidShuttle reserves the right to recorded the trip as a No-Show by the Guest.
• Guests are responsible to ensure they have the proper safety gear when traveling with children. However, RapidShuttle, upon request will provide child seats for an additional fee.
• RapidShuttle is not responsible for any items left in the vehicles; please ensure you have all your belongs upon exiting the vehicles.
• Collapsible wheelchairs with removable wheels can be accommodated providing the passenger is accompanied by someone who can assist them board and disembark
• Due to unforeseen events such but not limited to Road Conditions, Mechanical Failures, Over Bookings, RapidShuttle reserves the right to hire a RapidShuttle Affiliate and or Partner to provide transportation for a scheduled pickup. The service type and cost will be equal or greater from what the Client has paid. In such cases, the information provided to The Affiliate and or Partner will be limited to the Client’s name and contact phone number, arrival/departure flight information, and pick up/drop off information. In the event RapidShuttle sees the needs to use one of our Affiliate’s and or Partners to provide a scheduled pick-up, RapidShuttle it will Not Charge the client any extra fees. These measures have to be in place to ensure that our clients do not get service interruptions or to avoid any unnecessary delays.
• Luggage allowance, Extra/Oversize luggage or items: Your service includes only one (1) checked bag up to 50 lbs. and one (1) carry-on up to 20 lbs. Its the customer’s responsibility to (1) ensure the vehicle they have selected can accommodate their luggage plus the number of passengers, and (2) to inform us if they have additional luggage, extra large/oversize luggage or items. If the customer fails to notify the tour/service operator in regards these items; at the tour/service operator discretion, they can either request for a large or an additional vehicle to accommodate the items listed outside the allowance given, and or charge an additional fee per the additional and or extra large/oversize luggage or items. Such fee is listed in the “Exclusions” section of this product.
• The Service Operator is not responsible for any items left in the vehicles; please ensure you have all your belongs upon exiting the vehicles. Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
• The Car Service operator will do their best to accommodate a Bi-Lingual driver upon request, and availability. However, the Tour Operator gives no guarantees that a Bi-Lingual driver will be provided. All drivers speak English, and may, or not speak a second language.
• On the day of travel, please call the transfer operator directly at their phone number for any transfer inquiries.

For a full refund, cancel at least 24 hours before the scheduled departure time.