Family holiday trip - We had a ‘silver’ ticket which included the same chocolate factory experience (it was excellent) and the museum and tasting sample at the cheese factory (not lunch). We had a longer time in Gruyere village which was useful and chose to visit the castle museum; I think gold ticket holders had a shorter time in the village. Roger was an excellent guide and his driver was also very proficient - comfortable travelling all day. I particularly enjoyed the St Bernard stories and info about the vineyards. We didn’t join the train journey and travelled back to Montreux on the bus although there is an option to buy tickets as extra on the train if you want. Overall, as a family of which includes young adult children, we enjoyed our day and would recommend highly.

Worth considering! - We had a great day. Cheese factory was a bit “cheesy”, but the chocolate factory tour was exceptional and we loved our time in Gruyère. Thank you!

Excellent trip - Fun and informative trip. Perfect duration and group size. Scenery was wonderful. Tour guide/ driver, David, was friendly, helpful and organised. Gave wonderful suggestions. All in, a great tour. Highly recommended

We loved it! - We loved it! Maison Cailler and the cheese factory are super interesting, I ABSOLUTELY LOVED the chocolate tasting 😋 (my fav part) Also, Gruyères is a beautiful medieval City! The guide was really kind and taught us a lot of information about Switzerland ❤️

It was best experience I... - It was best experience I had and thanks from normands for his amazing tour guiding and make this experience interesting

Love the variety of chocolate tastings - David was Very helpful. Fun tasting all the chocolate. Could not have done on our own. Too many trains.

We Loved This Cheese & Chocolate! - We chose this trip experience primarily because we wanted to spend only one day venturing outside of Lausanne and because of the authenticity of the cheese and chocolate features. We were impressed with all of the features of the trip, knowing that we were there for the educational experience within the factories, to enjoy the beautiful views, the tastings, and to see the medieval village. The trip was EXACTLY as described and we enjoyed every bit of it. We toured on a Sunday. They arranged for an extremely convenient pickup point right outside of a Metro station in Lausanne (which we were already very familiar with from our weeks' outings). The driver was very kind, informative, and sought to assist us all throughout the day. He was very clear on each place we visited...what to expect, our timeframe, his recommended viewing areas, etc. The Callier chocolate factory has an entertaining and informational audio tour with a smaller replica of the machines and process used in the chocolate making operation. The tasting room was plentiful and you could taste whatever and however much you wished! At the end of the tour, was a giftshop where we purchased chocolates to take home in a cooler bag. We then ventured further into Gruyere to the cheese making facility where we had a tour of the cheese making process, with lunch in the restaurant. Others on our tour bus (a group originating from Geneva) had purchased packages from a different travel vendor, which included a fondue lunch at the cheese factory and Golden train trip back down the mountain to Montreux (this TripAdvisor package DOES NOT include that, which we knew), but our driver was able to upgrade to add our lunch and panoramic train ride....which was excellent because we were then able to eat with the people in our bus group and the meal was already pre-arranged for them and ready to go (i.e. no finding lunch on our own in the village, which we liked due to timeframe). We then ventured into the village and toured the buildings, the church, and walked up to the castle. We were advised that we would not have time to tour the castle, as we had to make our train departure time...which again, was fine, because we knew this already and had not really planned to see the inside of the castle. We were very content with the fabulous views, the idyllic village, and the many opportunities for photos, and strolling. We met back at the bus and the driver put us on the train to head back towards Lausanne. He picked us up from the train station, attended to guests' requests for toileting needs, and we were on our way back to Lausanne/Geneva. In all, our driver was attentive to us, always checking for headcount, making sure we were all accounted for, we followed his instructions precisely and all went well. The factories were very educational, food was delicious, and the views spectacular. If you want a stress-free excursion, where you don't have to plan, arrange, drive, or orchestrate anything, this is your trip. We got on the bus, enjoyed, and were dropped right back where we started, happy as can be! If you like to control your own traveling experience, are picky, grumpy, or are a negative-nelly who doesn't enjoy history and scenery, well, I don't know what to tell you...we absolutely loved it!

From Cheese to Castle - History in the Making! - I took the option of spending more free time in the medieval city rather than sit for the extended cheese tasting. It was a great decision. I got to se the castle, visit shops and eat a delicious lunch. Roger was a great bus driver /tour guide! The cheese and chocolate factories were both very interesting.

Picturesque Lake Geneva, cheese and chocolate - The drive on Lake Geneva was very picturesque, as was the village of Gruyère. Switzerland is famous for cheese and chocolate, so you have got your money's worth. The cheese factory was unfortunately more of a mass handling, I would have expected that you could try several cheeses, but you only got a wrapped piece in your hand, the chocolate factory "Cailler" was a true experience, very fairytale designed and you could try many different chocolates, so you almost burst. 40 people on the bus I found quite a lot, expected half. But I understand it has to pay off. It was my first trip with TripAdvisor.

Lack of full disclosure spoiled the experience - Aristotle the driver/guide was very good, but the experience was soured by learning only after boarding the bus (too late!) that the trip included an option — for an extra price — to be dropped off at Montbovon, take the Golden Pass Express to Montreux and then get back on the bus to return to Montreux. Result: instead of returning direct to Lausanne from Gruyeres the vast majority of us on the bus took an unexpected and lengthy detour to accommodate the view who disembarked for the Golden Pass. The Golden Pass had been advertised as a different trip. I suspect in fact Swiss Tours at the last minute combined it with the Broc-Gruyère trip because so few signed up for it. Had I known in advance about the detour, I would not have signed up for the trip. Boo hiss on Swiss Tours.