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    • 100 Monroe St, Kalamazoo, MI 49006, USA
    • 100 Monroe St, Kalamazoo, MI 49006, USA
    • 100 Monroe St, Kalamazoo, MI 49006, USA
    • 100 Monroe St, Kalamazoo, MI 49006, USA
    • 100 Monroe St, Kalamazoo, MI 49006, USA
    • 0 Ratings
    Ivie was fantastic, she really made the experience!!!
    • 0 Ratings
    Staff was very friendly and took their time with us!
    • 0 Ratings
    We had a great day at the Castle. Our day started off with a soak in the hot tub, then a massage, which was GREAT, followed by a tour and then to finish the day off with High Tea. Our tour guide was super and very informative. We will cherish this day a long time. I would recommend a visit to the castle to all of my friends and family.
    • 0 Ratings
    Beautiful jewel in kzoo, guide was full of info!
    • 0 Ratings
    The Castle was fabulous... the couples massage was completely perfect (Jackie was incredible). The meal was very good and so much fun. Matt and Jayrd were wonderful... small problems, and the devil is in the detail. The music stopped and it too long time to get it back. The wedge salad dressing was bland. The dessert was great and my husband has a new favorite drink... Death in the Afternoon. .. perfect.. The morning buffet had problems. I got a burnt croissant. I mentioned it to the waitress and she was willing to fix it, but she gave one to another guest later. A group of 6 had to sit at a table for 4... ran out of juice... This could all be corrected by empowering your servers. They should feel able to check that the croissants are not burnt especially after one was... they should move a large table to the other dining room if needed... they should be able to answer if the oatmeal is steel cut or rolled... or feel that they can say "I don't know, but I will find out for you!" THis teaches the wait staff, makes the customer feel heard and over all help improve the customer satisfaction. Will we come again? ABSOLUTELY and we will send others. I am in HR and I believe in total quality improvement. I'd rather tell you my concerns than to put it on facebook etc. So attention to detail!!! SMILE
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