Super beautiful landscape, fabulous photos, and very friendly staff - I recommend it; incredible staff, amazing photos, and friendly personnel, it's worth it

Incredible view from the boat - The tour is perfect for children; the boat is really transparent, and the water also allows for great visibility. We were lucky to see several turtles, rays, and thousands of fish. There were 2 people who got seasick, but I think that is a minor issue compared to the opportunity to see marine wildlife.

Fun experience! - Didn’t get to see as much, I did get to see some turtles, but that was about it. But the experience overall was fun and peaceful.

Vacation - Very beautiful landscape, good service, and photographs.

Great way to see and experience the island!!! - What an amazing experience!!! We saw turtles, stingrays, a barracuda, a sea cucumber and so many beautiful fish!!!! Juan and Santiago expertly guided us on such a fun and educational tour... i could not stop smiling 😀 Definitely a must-do to see the best of Isla Mujeres!!!!

Great trip - Nice trip. Juan was a great guide. See sunk ship turtles sting rays and lots of fish. Nice 45 minute trip. Just right amount of time.

It is worth it.... - It's very worth it. Quite different. We saw several turtles, rays and fish in their habitat, because the water is crystal clear

Glass boat - You will see some cool things on the bottom of the bay. It’s quite a stretch to step down into the boat but the guys are very helpful getting you in and out of the boat.

Saw wildlife, but shortchanged on duration by a third - The tour operator was very flexible to accommodate a couple more. We saw some huge turtles and colorful fish. The boat was clean and you could see through the glass very clearly. The Captain came late by 15 minutes so they cut short the time on boat to 30 minutes instead of 45, which was the stated duration when we booked. In other boat tours, the boat is typically slowed down when you see animals. This one just kept going at the same pace., probably to make up time and get back to docking area by 45 past the hour. Typically, guides explain about the tour, the kinds of things we are going to see (in this case see life). Except for a brief introduction and occasional pointing out of flora and sea life, the guide was mostly looking at his cell phone. He didnt even mentoon the species names, let alone something about them. Overall, felt shortchanged on this one.

Poor communication when trip is cancelled and difficult to reach operator to confirm - I’m sure it would have been fun but you can’t control the seas and unfortunately when we showed up to our meeting point and no one greeted us, we called only to be informed that the port was closed. That was fine although it would have been nice to know even a tiny bit ahead of time. We were rescheduled by the helpful customer service agent but the next day it happened again. We tried calling and calling both the local operator and the larger company and neither phone number led us to a human until after the departure time on the second day, when no one arrived again. Unfortunately we were leaving the next day so could not reschedule again. Fortunately Viator said they will refund our money. A bit better communication would go a long way!