Please remain in the hotel lobby. Your driver will identify you through eye contact or by checking his pickup list. The hotel pickup service is available 24 hours a day.

Frequently Asked Questions:

Q: Is your service superior to calling a taxi on site?

A: Taxis are not always readily available in Harbin. If the hotel bellboy is unable to secure a taxi promptly, the wait can be stressful. By using this transfer service, you will enjoy a superior vehicle and service from a reputable national car rental company, along with 24/7 support from a local travel agent. The pickup will be scheduled at your preferred time.

Q: Do you offer pickup from my hotel?

A: This pickup rate applies to hotels in downtown Harbin only, which includes the districts of Xiangfang, Nangang, Daoli, and Daowai. Hotels located in the outskirts of Harbin will incur an additional charge. Please verify if your hotel is in downtown Harbin before booking.

If your hotel is in the outskirts of Harbin, the local travel agent will inform you of the additional cost.

• Plan A: If the local travel agent receives your approval of the additional cost in a timely manner, the booking will be confirmed.
• Plan B: If approval is not received within 24 hours, the booking will be automatically canceled, and a refund will be processed.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person to determine your exact location. Please remain where you are. Your driver will come to you. Do not move or attempt to go to the airport on your own.

Q: How can I modify a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: How can I cancel a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: Will the driver call me before pickup?

A: No, the driver does not speak English. The local travel agent will provide support.

• English-speaking backup support during reservation and transfers
• Private air-conditioned vehicle for hotel to airport transfer
• Friendly professional driver meets you at hotel lobby

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Harbin lacks a taxi call center, making it challenging to book a taxi in advance by phone. For those needing to arrange transportation to Harbin Taiping Airport (HRB), this pre-booking service is an excellent option. It caters to individuals who like to organize everything in advance. The service is provided by skilled professional drivers from a reputable national car rental company, and English-speaking staff are available 24/7 for urgent assistance.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show or late arrival.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.