When the driver arrives at Hangzhou Xiaoshan International (HGH), they will first verify your flight’s arrival time from the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name and wait for your arrival. Please follow them to your hotel.

Frequently Asked Questions:

Q: Will you take me to my hotel?

A: The pickup price covers hotels located in the downtown area of Hangzhou only. Downtown Hangzhou includes the districts of Shangcheng, Xiacheng, Xihu, Gongshu, and Jianggan. Hotels in other districts, referred to as Outskirts Hangzhou, will incur an additional charge. Please confirm your hotel’s location in downtown Hangzhou before booking.

If your hotel is in Outskirts Hangzhou, the local travel agent will inform you of the additional cost within 24 hours, and you will need to pay the driver in cash (Plan A). Your consent to this extra charge is necessary. If you do not agree to the additional cost, the booking will be canceled, and you will receive a refund (Plan B).

Q: How long will the driver wait for me?

A: The driver will wait until you arrive. If the last passenger from your flight has exited, the driver will inquire with airport staff if anyone remains in the luggage claim area. They will then contact the local travel agent by phone. The driver will only leave the airport after receiving phone approval from the local travel agent.

Q: What if my flight is delayed?

A: Delayed flights will incur an additional charge. Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: What if my flight is canceled?

A: Please use the urgent contact number on your voucher to contact the local travel agent promptly. If the driver is already waiting at the airport, there will be no refund for a no-show due to flight cancellation.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English. The local travel agent will assist you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. They will ask you to hand the phone to a nearby Chinese person to help clarify your exact location. Please wait there, and the driver will come to you. Do not move or attempt to go to your hotel on your own.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Hangzhou Xiaoshan International Airport (HGH) is situated 32km north of Hangzhou. Booking an airport pickup service in Hangzhou by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Hangzhou Airport pickup service. Your driver will be waiting with a sign displaying your name at the exit, ready to transport you comfortably to your hotel. Kindly provide your flight information along with your hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.