Upon arrival at Haikou Meilan International Airport (HAK), the driver will verify your flight’s arrival time from the Arrival Flight Information Board, proceed to the correct terminal, and wait at the designated exit. The driver will hold a sign with your name and wait for your arrival, then transport you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight is on time, the driver will wait until you arrive.

Q: Will the driver leave the airport if I do not show up?

A: The driver will ask airport staff to check if anyone from the same flight remains in the luggage claim area and will contact the local travel agent. The driver will only leave after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If everyone from your flight has left the luggage claim area but your luggage has not arrived, please contact the local travel agent immediately and request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. The staff will determine your exact location, often asking you to hand the phone to a nearby Chinese person. This is the quickest way to locate you, and the driver will come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will be required, payable in cash to the driver. Please inform the local travel agent as soon as you know about the delay and again after boarding. The driver awaits instructions on whether to wait. Calling after landing may be too late.

Q: What happens if my flight is canceled?

A: Please inform the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Will you take me to my hotel?

A: The pickup price covers hotels in downtown Haikou, which includes the Meilan and Longhua districts. Hotels in other districts, known as Outskirts Haikou, will incur an additional charge. Please verify your hotel’s location in downtown Haikou before booking.

If your hotel is in Outskirts Haikou, the local travel agent will advise on the additional cost.

You will be asked to choose between Plan A or Plan B:

• Plan A: Approve the additional cost, and the booking will be confirmed.
• Plan B: A refund will be arranged if approval is not received within 24 hours.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Haikou Meilan International Airport (HAK) is situated 43km northeast of Haikou. As there is no taxi call center in Haikou, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Haikou Airport pickup service. The driver will be waiting at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please provide your flight details along with the hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is between 07:00 to 23:00.
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.