Guided Distillery Tour in Thompsonville

It was very enjoyable time with my family, Also at the same time it was very interesting hearing how Iron Fish Distillery all came about. and the history of the farm land. I fund it very interesting and understanding how process of making your product.

I really enjoyed the tour and learning the company’s history. The food and drinks were very good. The wait time for orders to be fulfilled was outrageous. I understand that all your employees were working hard and doing their best, but perhaps you need to have more staff on during peak business hours? We waited over an hour for our order to be filled, and while we were warned by a staff member that it could be a while, it was just insane... maybe additional staff could help lessen the waiting time. The staff behind the bar were visibly stressed out, irritable, and I even observed a young woman making snapping remarks toward a customer on the phone. Lastly, I wasn’t impressed that the bill for merchandise wasn’t separated from my food bill and I ended up tipping 20% on the $60 I spent on products, which shouldn’t have happened, but, again, I think this happened because your staff was overwhelmed. Overall, nothing happened that would make me not want to come back and I will definitely be referring my friends and colleagues to your establishment.... but please work on helping your staff to not be so overwhelmed and shortening those wait times. 🙂

Although the tour was very informative and the tour guide, Carl, was friendly and knowledgeable, when we arrived at 4:15 it was a bit disappointing. No one seemed to know where we should go to start the tour, we stood for quite a while before anyone offered to help, 2 people took our name and left us standing until Carl came around 4:40 and asked who was here for the tour. It was nice to be able to try all the different liquor, but, we didn't feel like staying to try a flight of the other bourbons because we wanted to eat dinner and didn't want to wait for a pizza.

The first point is that the birth of this Distillery is a wonderful little story. The Tour was really a fun afternoon, our tour guide, Craig, took us on the tour but guided us through the story of the creation of spirits on the farm. It was a bit of history and a great story. The tasting was great and remember to try the Maple syrup.

Friendly and knowledgeable tour guide, Excellent bourbon. Will likely be back with more people.

Great tour nice place and great drinks

Amazing tour guide! Such a fun place!