Your airport pickup is more than just transportation — it’s a smooth and comforting service experience.

Step 1:
Once the booking is confirmed, the operator will promptly reach out with a comprehensive step-by-step guide (including text and visuals) to ensure full understanding of the pickup process.

Step 2:
Prior to departure, all necessary details will be provided: the driver’s name, contact number, license plate, and an actual photo of the vehicle. This service is among the few that offer real car photos in advance, ensuring the car seen is the car received.

Step 3:
Before arrival, the operator will monitor the flight in real time. The driver will be at the airport with a name sign according to the actual landing time, regardless of whether the flight is early or delayed — no need for concern.

Step 4:
Upon landing, a warm welcome message will be sent along with a photo of the driver holding a name sign in the arrival hall.
Meeting point: the EXIT of “Checked Baggage Claim Area.”
Once the checked luggage is collected and the EXIT is reached, the driver will be easily recognizable — no need to wander through the terminal with luggage, unsure of where to go.

Step 5:
From deplaning to clearing customs and retrieving baggage, the team will be online to guide and assist in the preferred language. If currency exchange or a SIM card purchase is needed, inform in advance — the driver can assist at the airport before heading to the car.

Step 6:
The passenger will then be escorted to the parking area and driven to the hotel via the most efficient route.

And remember:
Two hours of free waiting time at the airport is offered, starting from the actual landing time of the airplane (it typically takes customers 1 - 1.5 hours to disembark, go through immigration, collect checked luggage, and exit to meet the driver. By providing 2 hours of free waiting time, passengers can feel relaxed and unhurried.)

During travel in China:
The service does not end when the transfer is complete. Throughout the stay in Guangzhou — and even when traveling to other cities in China — assistance is available anytime for any questions or help. The same reliable, professional transfer and private car services are offered across Mainland China, Hong Kong, and Macau.

The operator is a trusted travel partner — always by the passenger’s side.

Points of Interest

• Mr Orange Transfers & Tours

• Private transportation
• Hotel drop-off
• In-vehicle air conditioning
• TripAdvisor Experiences brokerage fee
• Fuel surcharges included

• Gratuities

The airport pickup service offers more than just transportation — it provides a smooth, worry-free experience tailored for your comfort.

The process is guided step-by-step from booking to hotel drop-off:
✅ Pre-arrival instructions with clear visuals
✅ Driver and vehicle details (with actual photos) provided before your journey
✅ Real-time flight monitoring — the driver waits, regardless of early or delayed arrivals
✅ Upon landing: a warm welcome message + live photo of the driver holding your name sign at the arrival hall
✅ 120 minutes of complimentary waiting time for a stress-free arrival
✅ Online support available throughout your arrival process — in your preferred language
✅ The same professional service is accessible across Mainland China, Hong Kong, and Macau

This service is your reliable travel partner — always there for you.

• Booking Note: Each traveler includes 1 checked suitcase(≤28”) . Please count every extra suitcase as an additional passenger. thank you

For a full refund, cancel at least 24 hours before the scheduled departure time.