Smooth & Worry-Free Airport Transfer — Helpful Tips for Your Departure

Dear Friends,
Thank you for choosing our service! We sincerely hope the final leg of your journey is as relaxing and enjoyable as the rest. Here are some friendly tips to help you select the right vehicle and ensure a smooth and easy transfer.

Before Booking | Choose the Right Vehicle

To guarantee a comfortable ride with ample space for your luggage, please select your vehicle based on the number of travelers and bags:

• 1–2 passengers → Sedan (accommodates up to 2× 28” luggage)
• 3–5 passengers → 7-seater Minivan (accommodates up to 5× 28” luggage)
• 6–9 passengers → 14-seater Van (accommodates up to 9× 28” luggage)
• 10–12 passengers → 19-seater Van (accommodates up to 12× 28” luggage)
• 13–15 passengers → 33-seater Bus (accommodates up to 15× 28” luggage)

Got extra luggage? Here’s how to choose:

If you have more luggage than listed above, please add one more passenger when booking.
For example:

• 2 passengers + 3 suitcases → select “3 people”
• 5 passengers + 6 suitcases → select “6 people”

This allows us to arrange a larger and more spacious vehicle, ensuring your ride is comfortable and stress-free.

Booking Tips

Please provide the accurate number of travelers and luggage, so we can match you with the most suitable vehicle.
If you prefer extra legroom or have more luggage, simply add one more passenger when booking — we’ll arrange a larger and more spacious vehicle for you.

If you need an infant car seat, please submit the order and leave a note at least 3 days in advance, and we’ll prepare it free of charge.

Service Coverage

Our airport transfer service includes up to 50 km of driving distance, covering almost all hotels within Shanghai city downtown.

If your pickup location or hotel is located in the outskirts of Shanghai, don’t worry — a small extra distance fee will apply, for example:

• Sedan: around CNY 5 per km
• Larger vehicles: slightly higher rates

Once we receive your booking, we’ll contact you to confirm the details and inform you in advance if any extra distance charge applies.
There are no hidden fees, so you can travel with peace of mind.

Trip Confirmation:

We’ll contact you in advance to confirm your flight, departure time, and terminal details.

Recommended Departure Time:

• International flight → 4 hours before departure
• Domestic flight → 3 hours before departure
  (If checked in online, you can leave 30 minutes later.)

Flight changed?

No worries! Just let us know — we’ll adjust your pickup accordingly.

Driver Information:

You’ll receive the driver’s name, phone number, car plate number, and drive & car photos one day before your trip.

On the Day of Departure | Friendly Reminders

Free Waiting 30 Minutes:
The driver will wait patiently. After 30 minutes, an overtime fee of USD5 / CNY35 per half hour applies.

Customer no-show:
If it’s been over 30 minutes past your scheduled pickup time and we’re still unable to reach you, the driver will have to leave to continue with the next service. In this case, the booking will be considered a No-show, and the service will be marked as completed — no refund will be provided.

We kindly suggest keeping your phone reachable.
If your plan changes unexpectedly, please contact us as soon as possible — we’ll always do our best to assist.

In-Car Reminder:
Our vehicles are clean and smoke-free — thank you for your understanding.

Before departing from the hotel and getting off the car at the airport, please take a moment to double-check your belongings — especially your passport, wallet, and mobile phone.

Our customer service team stays online throughout your trip, from booking to safe airport arrival — always ready to assist.

We believe every journey should start with ease and peace of mind ❤️

Mr. Orange: For a smooth and worry-free start to your journey home, or your next adventure.

Points of Interest

• Mr Orange Transfers & Tours

• Private transportation
• One-way private transfer
• Bottled water
• In-vehicle air conditioning
• TripAdvisor Experiences brokerage fee
• Surcharges on fuel
• Parking fees

We guarantee your journey concludes as beautifully as it began. Here’s why travelers rely on us for a flawless airport transfer:

• All-Inclusive Pricing – No hidden charges, assured.

• Comprehensive Process – Details sent immediately after booking.

• Meet Your Driver & Car in Advance – Receive real photos beforehand for a stress-free beginning.

• Punctual & Door-to-Door Service – Arrive early, pick-up at your convenience.

• Family-Friendly – Complimentary baby seat available upon request (with 3-day notice).

• Direct Communication – Dedicated WhatsApp support throughout your journey.

• Flight-Optimized – We suggest pickup times for a hassle-free airport experience.

Mr. Orange: For a smooth and worry-free start to your journey home, or your next adventure.

For a full refund, cancel at least 24 hours before the scheduled departure time.