Fabio was awesome and a... - Fabio was awesome and a very safe driver. He also was very accommodating to my motion sick friend on the windy roads.

Great service with a late flight - My driver was so nice and friendly. My flight was delayed by over an hour and it was such a stress getting out there. It was very nice to be greeted by someone so thoughtful and kind. It was a very safe and smooth trip to my lodging and very thankful.

Great service! - Will definitely be using this service again. Was nervous arriving on my own but I had my drivers number so was able to let him know when I was ready with my bag and then he came to the meeting point with a sign - was very smooth!!

Airport Transfer to our hotel - The service was punctual, very easy to communicate with and very kind and respectful, offered great assistance to my elder mother

Very good service - Very easy to connect with and book. They were right on time with pickup. Vehicle was nice and clean.

Driver was great!... - Driver was great! Punctual, professional, helped load all of our things, friendly, and efficient. Definitely recommend!

Seamless experience.... - Seamless experience. Instructions were sent the day before via WhatsApp and I contacted driver once we got our bags and got to the pickup point.

Smooth last minute booking - Our group of 4 initially planned to Uber from Antigua to the airport, but we had concerns on whether we could fit ourselves and our luggage in an UberX, as there is no UberXL options. We booked with this company <24 hours before our flight. We were able to get a hold of them and they accommodated us accordingly with an SUV at our desired pick up time. Quick and effective transportation with being able to accommodate our last minute change of plans.

Safe airport pickup and drop off - The arrival transfer was a little late but the driver was friendly and safe. The return service was perfect. No complaints. The driver was on time (early) and assisted me with my bags. I would recommend this company for transfers.

Booked and Paid, but Pickup Details Were Never Timely Confirmed - Do not rely on this service for airport transportation. I booked and paid for an airport transfer through Viator on December 1, 2025, with a scheduled pickup date of December 30, 2025. While the booking itself was confirmed, I was unable to obtain timely confirmation of the actual pickup details before an international flight. Despite reaching out days in advance and again the day before pickup, neither Viator nor the local operator (Authentic Guatemala) could confirm the service. On the day before the scheduled pickup, I contacted the local operator directly. After a brief response, there was no communication for seven hours, even though the pickup was scheduled for the next morning. With no confirmed pickup details and no timely response, I had no choice but to arrange and pay for alternate transportation to ensure I made my international flight. The operator finally responded later that evening — far too late to safely rely on the service. This was not a customer cancellation. The service was effectively unusable due to lack of timely confirmation and communication. Despite documentation, a refund was denied. If you are booking airport transportation where timing matters, I strongly recommend choosing a more reliable provider.