Very nice guided walking tour of Annecy and Geneva Old Town - Very nice guided walking tour of charming Annecy and Geneva Old Town. We enjoyed the wonderful Trolley ride around Geneva Old Town. Gained insights of the various World headquarters in Geneva.

Anency Tour - First, take the extra and do the Lake Geneva cruise and old town tour. Antonio was great. Could not ask for a better guide. Anency was a beutiful place to visit, but as on other tours, time passes too quickly.

Very good value for the money. - Very good value for the money. There are four different segments. The bus tour to Annecy, Geneva city tour, mini train tour and finally a Lake Geneva small boat tour. All worthwhile, especially good to start your time in Geneva to get oriented to the layout of the city.

We loved Annecy it was a... - We loved Annecy it was a beautiful place and well worth the visit. Stunning views and a really nice place to walk around. Our guide was very knowledgeable and friendly

Relaxing Day trip in historic Annecy and Geneva - Great experience visiting the village of Annecy .. the old section is full of shops and places to dine with the lake not far away. If you travel on Friday or Saturday you might also experience the "market" day with vendors abound. The Geneva city tour is a convenient way to get an overview of the city layout and the mini train ride thru the old town is easier than walking up the hills! Remember if you depart from Switzerland to Annecy .. take your Passport and Euros as you will crossing the border with France.

Annecy is so-so - This tour is hyped more than it should be. Yes, Annecy is beautiful but the cost was higher than necessary. We enjoyed the scenery and the time to do shopping there. The boat ride on Lake Geneva was great. The mini-train ride through town wasn't much to brag about.

Misleading - The tour description does not indicate that you are actually taking two separate tours and have to wait 45 minutes at the tour office for the next tour.

We were upset as our lake... - We were upset as our lake tour changed from a small private boat to the general boat for the general public. They said the boat had a “ leak”.

DO NOT USE THIS COMPANY! Left without me!! Horrible experience - Don’t go. They left without me. I was on time, walked all around, sent messages. No reply. Meeting place was a bus station with tons of tours. No signage. No attempt to contact me. I had screen shots of my location with time, screen shots of sent messages with time. I was told they would investigate and reply to me in 72 hours. That was 8 days ago. No refund. No communication. Do not use this company!!!! Horrible experience and a waste of time and money!! Beware!

Incorrect details and poor communication - The details are that we arrived at Place Dorcière at 8:45 for our 9am tour. The only info we had was “Place Dorcière” and that the tour was operated by Key Tours. We found many buses labeled Swiss Tours, Baba Car tours, etc, but nothing labeled “Key.” We circled the parking lot multiple times looking for someone holding a placard or flag, but found no one who seemed to be seeking passengers. We then stood by the fountain next to the Place Dorcière sign until 9:01, at which point I texted (via chat connected to ticket under “contact your operator”) the tour operator for assistance. I received no reply. We walked over to what appeared to be a bus station and stood in line to ask for further assistance. We noticed someone flagging down a Swiss Tours bus as it pulled out and I happened to glance at my watch it was 9:09. This is important, because it turns out that that Swiss Tours bus was the bus we should have been on (NOT a Key Tours bus, although the ticket stated the tour was operated by Key). At 9:12, we reached the front of the line and were directed across the street (to an address different from Place Dorcière, where we had been instructed to go), found the key tours operator who told us we had missed our tour. There was no line. She was not busy. I asked whether she had received my text at 9:01 (to which she had not replied). She said that she had, but it was too late as the tour left at 9:02 Not only was this an outright lie, as we had actually observed the Swiss Tours bus pull out at 9:09, but it does not explain why she failed to respond to my outreach. She refused to refund our tickets, stating obnoxiously that “others had found the bus.” I strongly suspect that those who found it had better instructions than we did, perhaps being notified that the bus would say Swiss Tours, or perhaps being provided with the correct address of Key Tours in the first place (Rue Francois-Bonivard 8). I told her she should be ashamed of herself for treating us this way at which point she refused to speak to us any further. I have used Viator quite a few times in quite a few countries. I have never experienced anything such as this. Not only am I requesting a refund, I strongly urge Viator to reconsider its engagement with Key Tours. At the very least, Viator should insist that Key Tours provide accurate instructions including accurate address and the fact that it uses a Swiss Tour -branded bus.