• 0 Ratings
the tour was great, just had one issue with the reservation, I made it for 12 people at 1:00 online, immediately called and talked to Matt who said not problem we can move you to the 3:00 tour as that is the one we wanted. When I got there at 2:40, Richard, I think his name was or Doug, oops forgot, said sorry you were on the 1:00, not pleasant at all even after I explained what took place, once I mentioned I talked to one of the brothers he was nicer....said, "well, the tour is going to be really full, yadda yadda yadda" my friends were saying, well if they don't want us here we will just leave, I told them about the initial mix up and let's just stay. The tour itself was good but I tell you, customer service wise.......I would have a talk with Richard and explain being nice to customers is key!
April 17, 2018 | Galena Distillery Tour
  • 0 Ratings
The tour was very informative and interesting. Suggestion would be change the order of the sampling at the end. Starting with the gin almost left such a strong burn that you couldn’t enjoy the whiskey. I would put that first.
April 16, 2018 | Galena Distillery Tour
  • 0 Ratings
Need a non drinker ticket price. Tastings were too small. Tour guide was great. Drinks were excellent but too expensive
April 4, 2018 | Galena Distillery Tour
  • 0 Ratings
Dennis was great gave us so much information and history. Would highly recommend stopping in!
April 1, 2018 | Galena Distillery Tour
  • 0 Ratings
I was very surprised that young children were allowed to take the tour. I would suggest that you offer an adult tour experience that would allow the 21 and over crowd to truly enjoy the distillery and tasking experience without having to worry about tripping over toddlers and strollers.
March 31, 2018 | Galena Distillery Tour