Great tour. Would recommend - Our guide was awesome. The tour was extremely educational and interesting. The tour was well paced and informative. We would highly recommend

Duomo fast track tickets - I thought I had purchased Duomo tickets but it ended being the Bell Tower. That ended up being fine but it was 23 flights of stairs up!

Use a guide to enhance your experience - It was great we were in a shorter line. Would have preferred to have a guide. Helps a lot with context.

Unnecessary expense - This was not a fast track ticket at all, presented it to the person at the entrance and told No, no priority. We ended up in line with people with cheaper, non priority tickets. The queue, which we had hoped to avoid with this ticket, took an hour. Extremely disappointed and is the second ticket bought through TripAdvisor that cost me more than necessary. Will be going through more direct means on my next break away.

Poor communication. - The communication with the tour operators was not good. When I received a message by Whatsapp the day before the event, I honestly thought it was spam. It did not describe what I had bought, the confirmation numbers were different and it was for only 1 adult. I reached out to the tour operator and mentioned there was only 1 ticket. I was repeatedly told, “just use the pdf”. All other events I’ve booked through Viator had 1 ticket for 2 adults. I thought that our ticket must be for 2. Because the weather caused my cell service to be glitchy, I took a screen shot of my ticket to use in case I couldn’t get to my pdf. That’s what happened. The guard yelled at me for using a photo. I finally got the pdf to load on my phone and he yelled at me for only having 1 ticket. The people behind me said they had one ticket for 2 people, also We finally figured out the second ticket was further away in the pdf from the first ticket. It would be helpful if that was explained in the email, or if the 2 tiny barcodes were closer than pages away. And if the confirmation numbers matched. That was really concerning and made me sure the email was either spam or a mistake. But the Duomo and museum were fantastic.

Admiring the exterior is the best part. - These are tickets only - even though the title may say “tour” there is nothing beyond the tickets. No value for the markup in price - only get these if direct purchase is not available

Mislead and frustrated - Very poor direction. Arrived at the Duomo and still waited in a very long line since there was zero direction on how to "skip the line". This Duomo is FREE to get enter! Tried calling after speaking with a rep. And was told cancellation and refund was not possible. Very confusing and disappointed. Would not use this service again

Do Not Buy! Misleading Duomo ‘Fast Track’ Tickets” - ⭐️ 1 Star — Do Not Buy! Misleading and Overpriced False advertising. There is no such thing as a “Fast Track Cathedral Entrance,” “Priority Entrance,” or “Guaranteed to Skip the Line” option for the Duomo. Everything promised in this listing is simply not true. They claim you’ll meet a tour operator with tickets — that never happens. Instead, they send tickets through WhatsApp and tell you to stand in the same line as everyone else. You can buy the exact same tickets at the official counter for a fraction of the price with no extra wait. I book many tours through Viator, and this is the first time I’ve felt scammed. It seems this company simply buys regular tickets at face value and resells them for triple the cost. Viator needs to better vet listings like this. Save your money — buy your tickets directly at the Duomo desk. There’s no real line, and you’ll avoid the frustration and false promises.

Scam - ABSOLUTE MISTRUST: the person who was supposed to give me my paper ticket never came to the meeting point. I asked for the refund, which seems to be the least of things when we ruined 1 afternoon to his client, and the answer was sorry but after our research (what research exactly???) we can not refund you. Customer satisfaction is clearly not a priority, they only care about the money you have saved for your holiday. I am very clearly disappointed and angry

Totally disappointed - We had to wait about 1 hour! This is not what we booked and paid for. The queuing took place in an almost endless line in blazing midday heat without shelter.