Espiritu Santo & Whale Shark Tour

Well for one, the tour never happened. I was charged $500 USD for a tour that was cancelled by Cortez Club, and then was offered a credit for another trip at a different date. How is that fair considering people travel from all over the world and may never go back to La Paz. This is the first time this has ever happened on a tour anywhere I've been in the world, and is completely ridiculous. I understand that conditions like weather prevent tours from happening, but by not offering a full refund for something put of a customer's control, this is a full on scam. James reached out to me on December 9th after I booked online for January 1st, because he said the 1st was unavailable even though I was able to book it and the website showed availability. He originally offered a full refund but then took it upon himself to tell me he was going to try and work something out and see if he could fit is in. For the next three weeks, I tried to communicate with him to see if he had an update on a time and if he could confirm that the 1st still worked, and he kept telling me over and over that he needed to confirm the time and that he would do that in a day or next week which never happened. The last time I asked for an update, he said that the port was closing and that the trip was going to be cancelled. Again, I had to request an update; he did not communicate at all and probably wouldn't have unless I said something. This is an awful company that obviously just wants to scam tourists out of hundreds of dollars and doesn't want to be held liable for anything. When you take $500 from a stranger/customer for a service that never happens, offering a credit for another trip is just bad business, and disregards the fact that we're tourists that do not live here.