Oct 12, 2025
A must see in Naples - Excellent activity and must see! Definitely get there early in the morning as it gets very hot. Just be aware that redeeming these tickets is a bit of a process - you have to head to the audio guide desk first where you need to hand over either a passport, driving licence or credit card as a deposit for the audio guides. You’ll then be given vouchers for tickets which you have to exchange back at the ticket desk. It’s a bit of a faff so just be aware that at busy times this adds extra time.
Review provided by Viator
Oct 7, 2025
Herculaneum with audio guide skip the line tickets - The tour is fantastic, but the audio guide point isn’t obvious so we needed to ask a couple of staff before we could get tickets. Really good audio guide though, we spent 4 hours there and saw pretty much everything. Would recommend this trip.
Review provided by Viator
Aug 26, 2025
We had a day in Napoli... - We had a day in Napoli off a cruise and did Herculaneum in the morning. Spent 2 hours wandering and it was well worth the trip. A very accessible spot to see some incredible ruins and extremely well preserved site. Our teens enjoyed it, too. It wasn’t overrun with people/ tourists and we were able to see this and spend the entire remains of day in Bapoli wandering the streets. Highly recommend.
Review provided by Viator
Aug 10, 2025
Easy, Excellent & Convenient Tour - It was excellent!! Everything was so well preserved. Not as crowded as Pompeii which was a highlight!! We didn’t feel we needed a tour guide. We had audio & clicked on when we wanted to know about what we were looking at. I felt this way made us move to our own pace.
Review provided by Viator
Jul 20, 2025
Giovanni NY Yankee Hat was our fav! - Giovanni was incredibly informative and gave a fantastic tour in English. His storytelling brought the history to life, keeping it engaging from start to finish. The audio equipment was crystal clear, making it easy to follow every word!
Review provided by Tripadvisor
Jul 17, 2025
Skip the Line tickets and Audio Guide may not be necessary for you. - Visiting Herculaneum is a worthwhile experience. A smaller area than Pompeii, and well preserved. Be aware the Viator map may not take you to the correct entrance location. The entrance is on the south side of the complex. We were directed to the north side and it took a few extra minutes to figure it out. Audio Guide tour is a good idea, but you can create your own experience using asking ChatGPT AI questions. And there is an app that can guide you. Skip the line tickets were not necessary when we visited in June. The amount of visitors was small.
Review provided by Viator
Sep 6, 2025
Don't rely on audio guide numbering.....it will drive you mad and ruin the day! - The Herculaneum audio guide is next to useless. The numbering system does not add up.....excuse the pun.
There must be better audio guides available.
Review provided by Tripadvisor
Oct 3, 2025
Buyer Beware! - Do not use this tour operator. We signed up for this tour and were traveling to Herculaneum by train. On the day of the tour, there was a train strike which we did not find out about until we arrived at the train station. Hundreds of passengers were stranded and we could not get there. Due to these unforeseen circumstances beyond our control, we requested a refund which was denied because we did not cancel 24 hours in advance. Extremely unhappy that the tour operator denied our refund request. Buyer beware!
Review provided by Viator
Oct 3, 2025
Very disappointing - Very disappointed in Viator. Local trains went on strike the morning of our tour, and we had no way of getting to Herculaneum. Viator would not refund us our money. there was no tour guide that needed to be compensated for their time. We will think twice about using them when traveling again
Review provided by Viator
Sep 25, 2025
Skip the line it is definitely not! - Bought into this skip the line idea for Herculaneum expecting to be able to show the barcode and enter.
No, what you receive says it's a ticket but it's a voucher.
Firstly I had to use it to pick up the audio guide at the back of the building. At the same time I was handed another voucher for an actual ticket to enter the park. I then had to take this voucher and join the ticket office queue with everyone else.
I paid early and a premium expressly to avoid this.
Review provided by Tripadvisor