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Cozumel Xrail Adventure: Jungle & Jade Cenote
1.0
1 Rating
Wild Tours
Experience the perfect blend of adventure and tranquility. Hop on the Xrail for a guided tour through the heart of Cozumel. Venture into the jungle and uncover the stunning jade cenote.
Experience the perfect blend of adventure and tranquility. Hop on the Xrail for a guided tour through the heart of Cozumel. Venture into the jungle and uncover the stunning jade cenote.
Duration:
3 hours
Cancellation:
24 hours
Highlights
- Wild Tours - Get on the Xrail and enjoy exploring the hear of Cozumel on a guided trip. Go inside the jungle and discover the amazing jade cenote.
-
Wild Tours Cozumel - All entrance fees and admission
Bottled water
Helmets, bandanas, and goggles
- Wild Tours - Get on the Xrail and enjoy exploring the hear of Cozumel on a guided trip. Go inside the jungle and discover the amazing jade cenote.
-
Wild Tours Cozumel - All entrance fees and admission
Bottled water
Helmets, bandanas, and goggles
What's Included
- Helmets, bandanas and googles
- Bottled water
- All Fees and Taxes
- Round trip transportation
- Helmets, bandanas and googles
- Bottled water
- All Fees and Taxes
- Round trip transportation
What's Not Included
- Lockers (available)
- Lockers (available)
Additional Information
- Valid and physical driver’s license is mandatory
- ALL PARTICIPANTS MUST SIGN A WAIVER.
- All participants must be: in good health & physical conditions and self-sufficient to participate in the tour.
- Maximum weight is 220 LB (110 KG)
- Minimum age to participate is 8 years old.
- maximum age to participate. is 70 years old
- Participants must comply…
- Valid and physical driver’s license is mandatory
- ALL PARTICIPANTS MUST SIGN A WAIVER.
- All participants must be: in good health & physical conditions and self-sufficient to participate in the tour.
- Maximum weight is 220 LB (110 KG)
- Minimum age to participate is 8 years old.
- maximum age to participate. is 70 years old
- Participants must comply with all of the instructions given by the guide.
- Participants under 18 years old must be accompanied, directly supervised and cared for by a responsible Companion, Parent (s)-or Legal Guardian at all times.
- This excursion is not available for guest in wheelchair or guest with walking difficulties.
- Wild Tours reserves the right to deny the service to any guest that shows any signs of having consumed alcohol prior the tour departure.
- Closed shoes are mandatory
- Valid and physical driver’s license is mandatory
- People affected by some kind of permanent sequelae after a trauma in terms of sensibility, vision, and/or physical appearance, (tour operator on-site will be taken into consideration all restrictions mentioned in the final assessment to allowed or denied the participation on the tour).
Location
Wild Tours
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
For a full refund, cancel at least 24 hours before the scheduled departure time.
Customer Ratings
1.0
(1 Rating)
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1 star
Sam
Aug 20, 2018
Waste of time and $ - We booked through Viator as we have many other times. We got a confirmation email and a follow-up email closer to the scheduled date - business as usual. We visited on a cruise, so were only there for a few hours. Which is why this oversight was a great impact on our vacation.
As soon as we docked, we took a cab to the tour location on our confirmation letter only to be told it was canceled due to an out of service boat, and that Viator was advised of this prior to my booking and that they should have never taken my reservation in the first place. I immediately logged in to my account and cancelled the tour requesting a full refund plus the $50 I spent on cabs back and forth. All I got was an email stating it would take 7-10 WORKING days for them to return my call/email because they need to get confirmation from the vendor - even though the tour was no longer available on their site; implying they know there is a problem.
I emailed for an update on day 9 and got the same response "they are waiting for a reply from the vendor and that they want a receipt for the cab fare" that I'm requesting to be refunded. The tour didn't come with transportation, so we clearly had to pay a cab to get to the location. How else were we supposed to get there?!
I finally received an email from Viator, two weeks after the scheduled tour, stating a full refund would be processed for only the tour amount and not my cab fees. The boat company never reached out to advise of the maintenance issue, to confirm the cancellation, or to apologize for the miscommunication.
Review provided by Tripadvisor
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