Amazing experience, nice crew ! - It was our first time and they made the experience very smooth for us ! The pilot Ali and the crew are very professional and easy going. Amazing point of views and explanations for the whole trip !

Amazing hot air ballon experience - Hot air balloon ride with adventure Ballon was amazing. The pilot Mokhtar and guide abdul were ever reassuring and helpful. Definitely a most do while you are visiting Luxor!

Relaxation and charm - Very cute experience, the light of dawn allows you to enjoy beautiful colors and beautiful views of archaeological sites from hot air balloons

Dream realized! - A UNIQUE and AMAZING experience! Flying on the West Side at dawn seeing the Nile, Hatshepsut and Valley of the Kings by pilot Mokntar was an unrivalled experience! We became friends at the hotel and ended up closing a dream trip! I recommend not to miss this dream experience come true! Shukran!!! ❤️

Spectacular! - Wonderful experience with a spectacular sunrise and amazing views! We absolutely loved it and felt completely safe. Mokhtar did an excellent job as our pilot and we recommend it 100%

Magical and unforgettable - Amazing experience!!!!!!! The pressure and surprise mount as the cars meet, then dispatch to the nacelles with its commander, the blowers light up. The day breaks as the balloons rise: MAGIC!!!

Extra change for no luxury - I was trying to look after my family by picking a safe option, not the cheapest, it was definitely not worth this price, I would recommend other travelers to not over pay, we met some other guest who paid $55USD and got the same experience as us. I am very annoyed that they ask for additional money. I'm want express my disappointment with my luxury hot air balloon booking experience. We had a great time and the experience was fantastic, however, I was surprised and unhappy to be asked for an additional $20 USD each person, so an additional $80 USD for four adults, we already paid $396.00 for four adults, this company told us this at 6:39 pm in the evening, this small contractor told us they didn’t have the number for 5:30am tour and push us to do the 4:30am tour. It was not clearly communicated upfront and I feel like it's a bit of a sneaky extra charge, as when we ask the other guest that booked the tour they didn’t have to pay this. We didn’t appreciate they trying to rip us off last min when they know we can’t cancel under 24hours with this platform for a refund. I'd appreciate it if you could look into this and see if there's anything you can do to rectify the situation. The last-minute request for extra money feels like a tactic to take advantage of us, and it's unacceptable. The car was on time for pick up, then we travel on a small boat across the river to get to the ground for the balloons to take off. Would not recommended this if you guest are not mobile as you may have to cross over a few boat to get to your small boat as we did, on the boat they give us coffee tea and a candy bar. This operation English is not up to an adequate standard, in our balloon there were other Tawain Chinese guests that couldn’t communicate with them, they came to the balloon launch site from a car in the morning, and when we where leaving, they did not understand why they had to get on a boat to return. They were left very confused. My husband speaks Arabic and English, I speak Chinese, we told them that’s how we arrived in the morning and not to worry. This should have been the tour guys job to communicate in basic English to all guests. If my husband couldn’t speak Arabic none of us would have been able to communicate with them at all. For Viator We would have appreciated transparency and honesty upfront. I'm unhappy with the experience and hope you'll look into improving your subcontractors communication and business practices. Thank you. We also never found out what this sub contractors company name was. And I think Viator need to do more quality control of these small operators. For this tour price I would 10000% not recommend, please do not over spend as this particular tour was not worth this price. Keep in mind they as us for additional $20 USD!!!! Our tour guy was a teenager so was our videographer, we don’t have an issues with that, just a note for other guest about how you would get your footage later. To this small operation we also pay $1000 EPG for video of my uncle and auntie as it was they wedding anniversary and the guide couldn’t communicate how this would give us the footage later, luckily I have a local phone number, he later texted me and told us the video and photos are now ready. They will be available for download within 7 days only, which we appreciate.

Do not book here! - Never book here. Private business. We were not able to participate in the tour due to the company's sudden change of tour hours (on 10am night before the tour starts), but we are not currently refundable and we will not respond even if we contact you If you book here, you won't be compensated when it gets difficult.

Activity cancelled in by the operator and not performed. - The agency canceled the activity a few hours before it was carried out because of unavailability. We request refund

Arnaque - A disgrace. Our hot air balloon flight was canceled without any reasonable alternative being offered. Instead, we were told to come back two hours later, but it meant we'd be charged double the price of the activity. It's pure and simple theft, and I consider it dishonest practice. We obviously refused and demanded an immediate refund. A month later: still nothing. We get excuses, are passed from one department to another, and are being deliberately strung along so we'll give up. It's a scam. No ethics, no consideration for customers. They know exactly what they're doing. I strongly advise against using this company. If you don't want to lose your money, steer clear.