Mar 1, 2026
An amazing experience - Worth paying the extra to ho to floor 148 or above. Yes, it's expensive, but you get a badge that fast tracks you past 100s if other folk, both up and down, and the lounges at the top are great to stop in for comfort and to enjoy the views... including the tops and roofs of nearby skyscrapers!!
Review provided by Tripadvisor
Feb 8, 2026
Amazing view ever!!! - The view from the top is honestly breathtaking, especially at sunset.
Everything was well organized and the elevators were super fast.
It does get crowded, so take your time and don’t rush the experience.
Overall, it’s a must-do at least once when visiting Dubai.
Review provided by Tripadvisor
Feb 5, 2026
We really enjoyed this experience. The process was easy, well managed, and clearly explained. Once at the top, the views - A must-do attraction in Dubai
Review provided by Tripadvisor
Jan 8, 2026
Wonderful views at a great price - All very fast and without lining up, just show up at the set time. Worth the visit is amazing what they have built
Review provided by Tripadvisor
Feb 2, 2026
The building is awesome to see but the long que line would deter me from coming again - The que was far too long and the way in which people were asked to que caused such a backlog, it took us over 90 minutes from our scheduled time until the time we actually got on the elevator. Need a better system for people flow
Review provided by Tripadvisor
Feb 22, 2026
Poor organization, goal to get as much money as possible. - We crammed together for 2 hours when cattle have to queue and only then take the elevator up.
Upstairs you obviously had a great view.
We stayed upstairs for half an hour after which we had to queue again for half an hour to go back down with the elevator.
The elevator down was literally stuffed. I can't bear to think that it had stuck because of a malfunction.
And that for this expensive ticket price.
We had booked an access lock at 2pm.
However, they continued to sell tickets locally despite the mass of people already waiting in line.
What is the point of working with access locks?
If we had known this beforehand, we would have fitted for this visit.
Review provided by Tripadvisor
Feb 16, 2026
Péssima - I booked two premium time slots through Viator for major attractions in Dubai, including Burj Khalifa and The View at The Palm. In both cases, the local operator attempted to change my confirmed time less than 24 hours before the visit.
For Burj Khalifa, I had purchased an 11:00 AM ticket and was informed the day before that they “could not issue the QR code” for that time. I was pressured to select another slot, which completely disrupted my itinerary and pre-booked lunch reservations.
For The View at The Palm, I specifically paid more for the 05:00 PM golden hour timing. Again, one day prior, I was told it was “sold out” and asked to move to 03:00 PM — which defeats the entire purpose of paying for a sunset slot.
Both bookings were marked as confirmed at the time of purchase.
Operational issues, crowd levels, or ticket redemption delays are not the customer’s responsibility. If a time slot is sold out, it should not be sold and confirmed in the first place.
This operator appears to sell inventory they do not actually secure, then tries to adjust customers last minute.
Very disappointing experience and highly stressful while traveling. I would not book with this supplier again.
Review provided by Viator
Feb 5, 2026
Avoid to avoid disappointment or last minute change - We booked our slot (10:30am) 4 weeks beforehand - and to coincide with the bus from our. hotel. We received reminders of our slot and a WhatsApp message asking us to save the number of the operator - which we duly did. However, after taking the money from our credit card at 10:30am the day before, we were contacted in the afternoon to say that the 10:30am slot was now full and would we like to go first thing in the morning or last thing in the evening instead (research suggests these are cheaper slots but we were not offered any money back). We were only in Dubai for two days and had a full itinerary. But the Burj Khalifa was on our bucket list so it was very disappointing. We can only presume they got a better price for this popular time slot and had no scruples or conscious about dropping us. We flew out of Dubai at 7:30 the next morning and visibility was extremely poor at that time of day due to smog - so an earlier slot would have been a complete waste of time in any case. A total shambles - avoid this company at all costs - or risk being disappointed at the very last minute.
Review provided by Tripadvisor
Jan 25, 2026
Two hours of queuing to get in, and then upstairs is nothing otherworldly. Just to say: I saw it. - I'm saturated having to queue up the two-hours to get in. Really once you climb there is nothing so spectacular to see. A thousand times I would have preferred to take a thousand pictures of myself from below that you have the fountain and the burj with a beautiful view
Review provided by Tripadvisor
Jan 2, 2026
We never have our tickets... - We never have our tickets at the booth . Had to buy new tickets , custom service called the operator tour so many times no one pick up the phone .viator is keep sending the tickets which was not valid .
Request for my refund
Review provided by Viator
