First Class Snow Day - Joshua Hassan provided me with first class service on a winter storm day. It was 11F with a wind chill at -5 and he came to work with a smile on his face and empathy for passengers with flight delays. We need more Joshua’s in our lives. See him in Terminal E if you can. Cheers.

It was a nice break after... - It was a nice break after a long flight and before the next... the staff was friendly and booking was easy... thank you!

Nice staff - Very small lounge with the basics. Note there is no bathroom. The staff was very nice. Definitely no thrills but does the bill for a little something to eat and is quieter than waiting at the terminal

Somewhat a disappointment - I was excited that I now had another place to wait at DFW. Incredibly small. When you look in the front door, that’s it. It was not that crowded. Just a straight shotgun room. No bathroom. There are 5 lounge chairs to sit in. It does have a significant number of tables to eat at. Food. Mostly Limited to wraps and soup. The tomato soup was good. They also had pot roast and mashed potatoes. They have some specialty coffees and drinks. Well Drinks are free but premium ones and bottle beer cost. The staff was friendly and did their part. We got in through Priority pass. If I would have paid $50 for admission I would have been disappointed.

Not a lounge. - This is not a lounge and they shouldn’t call it such. It’s a cafe. No bathroom, no lounge…it’s a small bar with four stools, and too many small tables either chairs…it gets crowded easily! Food was limited and served at a small buffet by staff that looks as if they would rather be anywhere else. Bar serves set well drinks…premium will cost you. Overall…if you want a quick bite…this is ok. True lounge it is not.

Bad experience - This place is really small and the chairs outside in the airport waiting area are much better to relax. They had almost no food/cookies on a Friday evening when they should expect higher traffic. They simply said chef is not around to make wraps etc. They dont even have a proper coffee machine at aleast. They had a pot filled up with water and coffee. Come on guys, are you in 80s? This is supposed to be a premier lounge. I walked out without a choice and still had to pay for myself and my friends at the entrance. They were not ready to cancel my reservation

Not worth the money - Place is run down - charging ports not working, chairs uncomfortable, which is essential for a lounge. Food was bad. These types of places need to serve small hot dishes, mini desserts and fruit and cheese cups to be worth it - all they had was banana pudding and cold mini wrap sandwiches. Also said they don’t take reservations, when of course we had one.

Stay away! - When we arrived, there were about 10 empty seats but also about 6 people waiting in the corridor to get in. Thirty minutes later, there were still 10 empty seats. I asked the attendant (who who never looked up at any of us) why? He said they were waiting for a party of 10 to show up. I replied "this is an airport lounge, not a restaurant.that holds reservations" He replied with profanity "I don't give a f*ck". About 40 min after arriving, we received a text message that we would be allowed entry but we had already left. This experience matches the last time I went to the lounge about 3 years ago, same rude, indifferent staff. These guys need to clean up their act - and being sworn at like this is unforgiveable. I have been to Plaza Premium lounges in many countries - this is by far the worst one in this group and also the worst lounge in DFW. When you get in, the limited hot food is mediocre and they try to charge you for sandwiches or other items in the self-selection area.

Worse than free options - This place is worse than worthless. What I mean by that is: you are better off sitting on the airport chairs, even if this lounge were free. It’s so tight that the woman next to me accidentally spilled her drink trying to give me a little space. I’m a celiac and they assured me there were gf food options. There was even a legend pointing out how those would be clearly marked. I’ll never know - there weren’t any options. Again: this is a tiny place. There’s no reason they couldn’t check. It’s so crowded that the staff hardly had time to wipe down tables after guests left. This made the place just look and feel dirty. Do yourself a favor and just don’t go in here.

What a joke - What a joke. What is Premier? A small room with tables and chairs? It was packed. People waiting in the terminal. Space is so small. No quiet room, no lounge room. A bar and counter to order food and a McDonalds like seating area. Terrible.